Clerical/Admin Officer

Admin Officer - Public Sector

Location: Birmingham, B4 6BS

Hours: Monday to Friday, 37 hours per week, with flexibility between 7am-7pm (training hours: 9am-5pm)

Hybrid Working: 2‑week fully onsite training, followed by 3 days in the office and 2 days working from home

Contract: Temporary until September 2026, with potential extension subject to business need

Pay Rate: £13.86 per hour, paid weekly

This is an exciting opportunity to join a busy operational delivery team providing administrative and customer service functions across a range of different services provided to the public by the Business Services Division

As an administrative officer in the Personal Insolvency Team, you will be working with colleagues to process applications for debt relief and answer queries from customers, including members of the public and debt advice organisations.

Day to Day Duties:

This role provides the opportunity to gain first-hand knowledge and skills in the following areas:

• Working as part of an administration support team managing a variety of work tasks including processing claims and applications from the public.
• Providing excellent customer service.
• Answering a broad range of customer enquiries.
• Inputting and updating information on office databases and case management systems.

The operational delivery profession is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you'll develop will be transferable whatever you do.

Required skills and experience:

• Organisational skills. You can organise yourself and your work to make sure you meet deadlines and targets. You will understand how to prioritise your work so nothing is missed.
• Interpersonal skills. You have good written and verbal communication skills and experience of how to explain things clearly and accurately to a customer
• The ability to work as part of a team. You will understand the need to work flexibly as part of a team and help your colleagues whenever this is needed, in order to achieve deadlines.
• IT skills. You will have experience of working with MS office applications, including Outlook, Word and Excel.

Please note, successful applicants will be subject to a Basic DBS check and 3 years of referencing checks.

If this role is something you would be interested in, please apply online. Please note, due to a high volume of applications we may only contact shortlisted candidates.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.