Support Technician
- Deliver a high standard of customer service at all times
- Act as the first point of contact for customer support issues
- Liaise with internal teams when necessary
- Diagnose and resolve software and application issues
- Set up, maintain, and remove user network and email accounts
- Provide remote support for a user base of 800+ end users
- Maintain clear communication with customers via phone, portal, and remote tools
- Apply a structured and methodical approach to problem-solving
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