Conference and Banqueting Floor Manager - Birmingham

Conference and Banqueting Floor Manager - Birmingham WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

WORLD OF REWARDS

• Annual salary £28,045.99 plus quarterly bonus (performance based)
• Smart uniform provided andlaundered
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member's areas

What will I be doing?

As a Conference and Banqueting Floor Manager, you will be responsible for managing all Conference and Banqueting floor operations to deliver an excellent Guest and Member experience. A Conference and Banqueting Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Events floor operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Awareness of trends and propose ideas to build the range and quality of Conference and Events
• Optimise sales and contain costs, identifying any areas for action
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure that training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company Exact Location: National Exhibition Centre, Birmingham, England, B40 1PP, United Kingdom