Contract Support

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.


Job Title: Contract Support
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join our team in Birmingham.

RESPONSIBILITIES

Providing support to the client and answer calls and emails in a professional and timely manner
Determine the nature, priority of faults based on information provided by the client
Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA's
Driving the engineering team to attend to all callouts within required SLA's
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
Promote and maintain CBRE culture throughout teams
Monitoring calls received from the customer through to call completion and updating records
Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.
Ensure QHSE documentation is maintained and readily available using company systems
Manage system as a key user on site including PPM records, reactives and reporting
Promote and maintain company culture throughout the team
Maintain people records such as new starters, leavers, general staff changes, contact details, etc
Effective communication with all levels of internal teams and external customers
Familiar with daily operations and the specific scope of the contract
Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

PERSON SPECIFICATION

Training

Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
Experience of using Dynamics, Concept, Maximo.


Experience

Experience of a similar customer facing role in a medium-sized business.
Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities