Deputy Director Transformation Roadmap - Enterprise Narrative, Assurance and Governance - Birmingham

Deputy Director Transformation Roadmap - Enterprise Narrative, Assurance and Governance - Birmingham About the job

Job summary

As the Deputy Director, you oversee the governance, narrative and delivery of our transformation roadmap. Helping HMRC transition from ambition to tangible realisation across 100+ critical commitments.

Job description

Strategic Direction & Oversight

• Directing the Roadmap: Act as the central authority for the Transformation Roadmap, ensuring clarity and coherence across all workstreams to meet the medium-term vision for tax and customs reform. Lead on external updates and progress reports.
• Delivery Assurance: Build and maintain a real-time, comprehensive picture of progress, utilising data flows from across HMRC to identify trends, escalate emerging risks, and secure delivery.
• Performance Evolution: Work in partnership with performance colleagues to develop and oversee strategic outcomes and measures that demonstrate transformation of HMRC and tax, customs and valuation administration.

Governance & High-Level Influence

• Board-Level Engagement: Shape the agenda and drive the outcomes of the Reform and Modernisation Committee (a Board subcommittee), and our senior executive Transformation committees.
• Constructive Challenge: Provide expert scrutiny to business areas, ensuring that transformation activities are not just completed, but achieve the substantive reform required to meet HMRC's objectives.
• Problem Resolution : Lead the senior leaders to unblock cross-departmental issues and exploit opportunities before they reach formal governance.

Communication & Ministerial Interaction

• Ministerial and senior briefing: Establish and lead a dedicated central briefing unit, providing high-quality, frequent updates to central departments, Ministers and the Permanent Secretary on HMRC's transformation towards our ambitions and future operating state.
• Strategic Narrative: Working with communication colleagues, translate complex technical and policy changes into a compelling "story of progress" for both internal staff and external public stakeholders.

Leadership & People Management

• Team Leadership: Direct responsibility for a motivated team of 30+ FTE, fostering a culture of professional excellence and high performance and visibly demonstrating HMRC and Civil Service values.
• Wider Corporate and peer Leadership: Serve as a senior leader within a newly expanded group of 150+ FTE, driving group-wide corporate initiatives and building linkages across the Permanent Secretaries' functions. Be a leader of your peers across HMRC in delivering HMRC's transformation.

Person specification

We are seeking a high-calibre leader who combines strategic vision, delivery drive and the "political nous" required to operate at the very heart of HMRC.

Essential Criteria:

• Senior Stakeholder Influence: Proven experience building trusting relationships with Ministers, Senior Executive and Non-Executive leaders
• Transformation Narrative & Communication: Exceptional ability to craft compelling narratives and high-quality documentation that simplify complex transformation concepts for diverse audiences.
• Navigating Complexity: A track record of successfully driving delivery within large, complex organisations by building alliances and negotiating across functional boundaries.
• Strategic Governance: Experience in operating in and serving senior-level governance forums and committees, with the ability to provide to design governance that provides robust, evidence-based challenge to senior peers and drives forward change.
• Inspiring and Resilient Leadership: Ability to lead diverse, multi-location teams with confidence, delivering high performance and staff morale whilst under significant public and political pressure.

Desirable Criteria:

• Specialist Insight: A strong understanding of the UK's tax, customs or valuation administrative frameworks and the broader Government transformation agenda.

Benefits

Alongside your salary of 81,000, HM Revenue and Customs contributes 23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Pension
  Your Civil Service pension is a valuable part of your total reward and is one of your biggest benefits.
  When you join the Civil Service, you get access to the alpha pension with a generous employer contribution of 28.97% and some of the lowest member contributions in the public sector.
  Please visit Joining the Pension Scheme for more information.
  Annual Leave and Bank Holiday Allowance
  25 days annual leave, increasing to 30 days after 5 years' service (allowance pro-rata for part-time colleagues).
  This is complemented by one days paid privilege leave to mark the King's Birthday and is in addition to your public holidays.
  Equality, Diversity & Inclusion
  The Civil Service values and supports all its employees. At HMRC we want to create great places to work that are welcoming to all - where there is a strong sense of belonging and community.
  We embed inclusion in everything we do. Senior Civil Servants play a crucial role in promoting and maintaining inclusive behaviours, addressing disparities and reporting progress.
  Our HMRC equality objectives 2024-2028 describe how we are working to become a more inclusive and representative organisation reflective of our values.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This campaign is being managed by HMRC's Executive Resourcing team. All applications should be submitted via Civil Service Jobs no later than 23:55 on Tuesday 9th June 2026 and must include:

• A CV detailing your career history, key responsibilities and achievements accounting for any employment gaps within the last two years.
• A Statement of Suitability (no longer than 2 pages) demonstrating how your experience meets the essential criteria.

Your CV and suitability statement will be assessed against the criteria set out in the person specification. Please include your full name on both documents.

Shortlist

The panel will assess the evidence provided in your CV and statement. Candidates whose applications best meet the essential criteria will be selected for interview.

HMRC is a Disability Confident leader and guarantees to interview candidates applying under the Disability Confident Scheme who successfully meet the minimum selection criteria outlined in the person specification.

Interview

You will attend a panel interview for a more in-depth discussion of your previous experience and professional competence. This will include a 5-minute verbal presentation (further information will be issued in advance).

Interviews are expected to take place virtually via Microsoft Teams.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).