Maintenance Helpdesk Executive

Job Details

About the Role

You’ll be responsible for assisting the Maintenance Helpdesk Manager in providing maintenance support across the business. Allocating internal and external contractors where need throughout the divisions, which comprises of more than 700 units across the UK, Ireland & Netherlands. SSP units can be found within Railway Stations, Airports, and Millie's Cookies in shopping centres

What you'll be doing:

• Helpdesk duties include answering and triaging a large volume of incoming calls, logging work orders in Ostara, (CRM software) (Agility)
• Liaising with the Contractors (outgoing calls and emails) for any/all information and ensuring that all urgent call outs are attended to ASAP.
• Closing down work orders and detailing the engineers’ findings on the system.
• Constantly monitor all forms of email and media communication to ensure swift and efficient responses to questions and queries.
• Processing invoices and be in control of certain Contractor invoices that require constant monitoring. Using systems such as Ostara, Imap, Compleat, SAP (Agility).
• Providing updates to the OD’s, OM’s, and MM on critical outstanding works.
• Monitoring inspections and certificates, reporting back to the Maintenance Helpdesk Manager and the Compliance Team Leader, the status of all PPM programmes.
• Ad hoc duties to include minute taking, creating, and updating spreadsheets, producing reports. Occasionally providing additional support for Contractor reviews.
• Asset upload, ensuring this is up to date on equipment issues across the business
• Extra income to be earned by being part of the OOH / Crisis service team and take the mobile phone home during evenings and at weekends to maintain 24/7 maintenance cover (This is based on a team rota), additional payments in Net cost, based on daily rates.

Key Working Relationships

• Maintenance Team
• Unit Managers

To be successful in this role you'll need:

Essential:

• Excellent customer service, interpersonal skills, and telephone etiquette
• Intermediate knowledge of Microsoft Office packages which include, Word, Excel, Outlook and Power Point
• Excellent numeracy and organisational skills
• Ability to confidently liaise with all levels of management within the SSP business.
• A self-motivator
• Team player
• Fluent English
• Works well under pressure.
• Works to tight deadlines and timescales
• Excellent attention to detail and document accuracy
• Maintenance experience (desirable but not essential)

Desirable:

• Able to speak Dutch

Why join SSP?
At SSP, we’re passionate about creating places people want to be - whether that’s for our customers, our partners or our colleagues.When you join us, you’ll be part of a business where commercial thinking, collaboration and ownership really matter, and where your work can make a visible difference.We offer:Employee discounts across our brandsFriends and Family Discount AppAward-winning training, apprenticeships and development programmesHealth and wellbeing supportHybrid working with flexibility to support work–life balanceAn inclusive and diverse workplace, with employee networks and communities

Ready to join us?
If you’re excited by the opportunity to shape commercial performance in a key market, work closely with senior leaders and turn insight into action, we’d love to hear from you.

Start the best part of the journey with us.

At SSP, we value diversity and are committed to building a team that reflects a wide range of backgrounds, skills and perspectives.

#LI-HH1