Admissions Support

This supports further education, sixth form, and wider admissions activity during busy peak periods. The postholder responds to a high volume of enquiries by phone, email, Cue, and shared inboxes, while also providing more experienced administrative and applicant-facing support across the Admissions team. The suits someone who can work confidently across systems and processes, deliver accurate information, help manage applicant communications, and contribute to a responsive and professional admissions service.

Duties and responsibilities

• Answer FE and Sixth Form admissions enquiries by phone, Cue, email, and shared inboxes.
• Provide timely, accurate and helpful information to applicants, students, and parents or carers as appropriate.
• Support the management of high enquiry volumes during peak admissions periods.
• Respond to emails on behalf of the Admissions team and handle enquiries across relevant channels.
• Use CRM and the admissions portal to support applicant processing and enquiry handling.
• Schedule interviews for applicants where required, including health-related applicants.
• Support confirmation-related calls and routine admissions administration.
• Escalate more complex admissions issues to the relevant colleagues where needed.
• Assist the Senior Admissions Officer with suitable administrative tasks during peak periods.
• Contribute to a positive applicant experience through responsive, knowledgeable and professional communication.
• Adapt quickly to changing demand and priorities within the admissions cycle.

Skills and experience

• Strong communication and customer service skills across phone and written channels.
• Good administrative experience and a sound understanding of admissions processes.
• Confidence using new systems, and shared inboxes.
• Ability to manage a busy and varied workload in a fast-moving environment.
• Strong organisational skills and excellent attention to detail.
• Ability to handle sensitive or personal information appropriately and accurately.
• Strong written communication skills and confidence responding on behalf of a team.
• Ability to prioritise tasks, use sound judgement, and escalate issues appropriately.
• Experience in admissions, education, student services, administration, or customer support would be beneficial.
• A calm, helpful and solutions-focused approach, with flexibility to move between duties according to operational need.

Location
University College Birmingham