IT Support Engineer

IT Support Engineer - 3 Month Contract - Hybrid - Birmingham

VIQU have partnered with a not‑for‑profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis.

The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk‑side and remote 2nd line support while working closely with wider IT teams.

Role Responsibilities

* Provide 1st and 2nd line IT support across onsite and remote environments
* Deliver desk‑side support for hardware, software, and connectivity issues
* Provide remote support to users via ticketing systems, phone, and remote tools
* Support Windows devices, laptops, desktops, and peripherals
* Manage and support users and devices via Intune and Entra ID (Azure AD)
* Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive
* Maintain clear documentation and provide a high level of customer service to non‑technical users

Key Skills & Experience Required

* Proven experience in a 1 st /2nd Line IT Support / IT Support Engineer role
* Strong experience supporting Windows end‑user environments
* Hands‑on experience with:

* Intune
* Azure AD / Entra ID
* Microsoft 365 (Exchange, Teams, Outlook)
* Confident delivering both face‑to‑face and remote user support
* Able to work independently while collaborating with remote IT teams
* Strong communication skills with the ability to support non‑technical users

Role details:

* Job role: IT Support Engineer
* Start: ASAP
* Duration: 3-month initial contract
* Rate: £160 - £170 per day
* IR35 status: Inside IR35
* Location: Hybrid - 3 days per week onsite in Birmingham

Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.

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