Resident Liaison Officer

Residents & Community Engagement Officer

Housing Association - Birmingham

Location: Birmingham

Work Mode: Mobile role with regular site visits across Birmingham and surrounding areas

Salary: 30,000 - 34,000 per annum

Contract: Full-time, Permanent

Benefits: Mileage paid for work-related travel

About the Role

A well-established housing association in Birmingham is recruiting a Residents & Community Engagement Officer to strengthen resident voice, participation, and community cohesion across its housing services.

This is a hands-on, impact-driven role where housing experience and strong knowledge of housing regulations are essential . You will work directly with residents to ensure their lived experience shapes services, policies, and improvements.

The role is mobile with regular site visits , therefore a full UK driving licence and access to a car are required .

Key Responsibilities

Resident Engagement & Participation

• Deliver a structured, outcome-focused resident engagement programme.
• Establish and support resident forums, focus groups, surveys, and feedback mechanisms.
• Lead co-production activities involving residents in service design and policy reviews.
• Support residents to participate confidently in meetings and consultations.
• Monitor and report on engagement outcomes and resident satisfaction.

Community Development

• Plan and deliver community events, workshops, and wellbeing initiatives.
• Build partnerships with voluntary, statutory, and community organisations.
• Encourage peer support networks and resident-led initiatives.
• Promote equality, diversity, and inclusion in all engagement activity.

Communication & Information

• Ensure residents receive clear, accessible, and timely service information.
• Produce newsletters, digital updates, noticeboard content, and engagement materials.
• Manage feedback channels and ensure actions are followed through.

Resident Advocacy & Support

• Signpost residents to employment, education, health, and wellbeing services.
• Work with housing teams to address complaints, ASB, and community concerns.
• Promote safe, respectful, and inclusive living environments.

Governance & Compliance

• Maintain accurate records in line with GDPR and internal procedures.
• Support compliance with housing regulation, consumer standards, and tenant involvement requirements.
• Contribute to audits, inspections, and performance reporting.

Person Specification

Essential

• Proven experience working within housing (social or supported housing).
• Strong knowledge of housing regulations, consumer standards, and tenant involvement.
• Experience managing complaints and ASB cases within agreed timescales.
• Experience delivering face-to-face, site-based resident engagement.
• Ability to manage competing priorities in a mobile role.
• Strong partnership-working and communication skills.
• Knowledge of safeguarding and equality legislation.
• Strong organisational and reporting skills.
• Full UK driving licence and access to a car.

Desirable

• Qualification in housing, community development, or social care.
• Experience of co-production and resident-led service improvement.
• Experience working with vulnerable or supported accommodation residents.