Band 3 Healthcare Assistant - Oleaster | Birmingham and Solihull Mental Health NHS Foundation Trust

An exciting opportunity has arisen for a highly motivated and enthusiastic Healthcare Assistant to join the team within The Oleaster Urgent Care Centre.

The Urgent Care Centre offers a warm and supportive environment, with excellent opportunities to develop and enhance your skills and knowledge within a fast-paced mental health service.

As a Healthcare Assistant, you will work under the guidance of a qualified nurse to assist in the assessment, planning, implementation, and evaluation of nursing care. You will be expected to demonstrate awareness of relevant local and national policies and legislation that govern current service provision.

The role also involves supporting the development and delivery of social and therapeutic activities for service users, promoting effective therapeutic relationships, and ensuring care is delivered in a way that respects spirituality, equality, and diversity, in line with good practice and legislation.

You will play an important role in maintaining effective communication pathways, acting as a role model to junior staff within your area of responsibility. The post holder is expected to contribute positively to a culture that promotes recovery-focused mental health care.

This is an excellent opportunity for a compassionate individual who is committed to delivering high-quality, person-centred care within an Urgent Care setting.

The Urgent Care Centre provides an intensive and flexible team‑based approach to supporting individuals with complex, severe and enduring mental health conditions. Working within the Psychiatric Decision Unit, the post holder will contribute to person‑centred, recovery‑focused care in a challenging and rewarding environment.

The service supports individuals detained under Sections 135 and 136 of the Mental Health Act for further assessment. Following assessment, the team will support appropriate discharge planning, including admission to inpatient psychiatric services where required.

The post holder will support the Senior Urgent Care Nurse (Bed Manager) in sourcing suitable psychiatric beds including liaising with contracted bed providers.

This is a 24/7, 365‑day service, and the successful applicant must be able to work days, nights and unsocial hours.

The post holder will receive regular management supervision, access to monthly clinical supervision, and participate in team meetings.

A positive attitude, strong teamwork skills, and a commitment to the Trust values of compassion, inclusivity and commitment are essential to delivering a high‑quality service.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people's lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

This advert closes on Tuesday 16 Jun 2026