Lead Technical Account Manager - VoIP / SIP / Telecoms

Senior Technical Account Manager - SaaS, VoIP, SIP

If you are looking to progress your career in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you!

Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and multi-functional call-centre services.

The role of Senior Technical Account Manager (TAM) is part of the professional services team and is a technical support and account management role. This is not a sales role.

You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives.

Experience Requirements:

• 5+ years in a Technical Services role in SaaS/software, telecommunications or in call/contact centre technology.
• Sound technical knowledge of TCP/IP networking and VoIP technology.
• A strong foundation in network topology and telecommunications architecture (PBX, Carriers and VoIP)
• Demonstrated technical problem solving proficiency Software and/or Telephony.
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.

Experience Preferred:

• Working technical knowledge of contact centre software / design / functionality
• Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48
• Understanding of basic scripting fundamentals
• Understanding of TCP/IP and internet fundamentals
• Software, telecommunications and IP Telephony

Salary & Benefits:

- Competitive Salary, Bonus, Pension, 25 days annual leave, private medical insurance, life insurance, remote working, training support.

Security Clearance:

Candidates must be eligible for security clearance, based in the UK and either British Citizens or have lived & worked in the UK for a minimum of 5 years.

To be considered for this opportunity, please share your CV and covering information by hitting apply.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.