Business Administrator Apprenticeship

Summary

Our strength as an organisation lies in the quality of our people and we are always looking for individuals with fresh ideas to join us - people who share our commercial mind-set and who are committed to providing excellent customer service.

Wage

£19,968 a year

Training course

Business administrator (level 3)

Hours

40 hours per week - 08:00 to 16:30.

40 hours a week

Start date

Wednesday 8 July 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your job role, you will be asked to complete tasks such as:

• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented
• Raise purchase orders and check in goods received
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors
• Assist with managing the team van fleet and uniform process
• Support supervisor operations
• To understand and support the planning functions within the region
• To provide cover for other roles within the region when required

All of this will be supported by the team around you, ensuring you are getting the best out of your apprenticeship.

Please note that occasional travel may be requirement of the role, therefore a full valid driving licence is essential.

What your apprenticeship includes:

• A mixture of face to face and phone catch ups every 4 - 6 weeks to discuss feedback and progress
• A mixture of on and off the job training, including workshops and webinars
• Reviews every 12 weeks with your Line Manager and apprenticeship Trainer
• A Business Administration Level 3 qualification once you have completed the 15 month programme

Our strength as an organisation lies in the quality of our people and we are always looking for individuals with fresh ideas to join us - people who share our commercial mind-set and who are committed to providing excellent customer service. Our philosophy is to attract and retain quality individuals, nurture and develop them and in doing so, inspire and motivate them.

We employ more than 13,000 staff from all walks of life in a variety of roles across the country. By creating a workplace culture where diversity and talent is valued and enthusiasm and innovation is encouraged, Sanctuary has the ingredients for continued growth and success.

Your rewards:

You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30 with service, plus bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme matched up to 5%, we offer a package to help you thrive:

• Growth and development – fully-funded training and ongoing development opportunities – we’ll help you gain new skills and achieve industry qualifications, opening doors to your future career
• Inclusive culture and flexibility – work in an environment where everyone belongs – with flexible working options, a Youth Panel, and active staff networks (LGBTQ+ Network “PRISM”, Disability, Race Equality, and Parent network) to support you; we celebrate diversity and will make sure you can be your authentic self at work
• Lifestyle perks – save money with exclusive retail discounts, a Cycle to Work scheme, and salary sacrifice options
• Health and wellbeing support – enjoy free access to Aviva Digicare+ (virtual GP appointments) and confidential Employee Assistance Programme support for medical, financial, and legal advice, plus short-term counselling when you need it
• Company-paid life insurance
• Parental leave arrangements, paid volunteering days, and annual leave purchase scheme
• Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Where you'll work

Unit 8i Maybrooke Business Park
Birmingham
B76 1AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Team working

Other requirements

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.