Business Administrator Apprenticeship

Summary

Kick-start your career in business administration with a nationwide electrical contractor. Gain valuable hands-on experience supporting commercial activities, receive one-to-one mentoring and full training, and work towards a Level 3 Business Administration apprenticeship qualification.

Wage

£17,472 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Apprenticeship wage (will be reviewed after 3months or sooner depending performance)

Training course

Business administrator (level 3)

Hours

Monday - Friday, 08:30 - 17:30 with 30min lunch break from 13:00 - 13:30

42 hours a week

Start date

Monday 29 June 2026

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Office administration including project control, job costing, and record keeping
• Assisting with project programmes, project proposals, timelines and budgets
• Help maintaining the project plan; monitor progress against the plan, coordinate project activities and resources
• Assist with preparation and submission of regular project update reports as required
• Provide support and assist in other departmental activities as required
• Become a key member of the office commercial team

You shall:

• Experience of working in a busy office environment
• Experience of working on time sensitive projects
• Improve and develop computer Literacy with experience of using Microsoft Office, specifically Outlook, Word, Excel & teams
• Learn to create and maintain reporting documents i.e. spread sheets to record manipulate and present information
• Gain valuable experience in office & project management

Where you'll work

76 SUMMER LANE
BIRMINGHAM
B19 3NG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

• Training at Protocol consultancy services in Birmingham B3 2NH 1 day per month
• 20 percent off the job training with the employer to complete portfolio work each week
• English and maths Functional Skills (if applicable)

More training information

Protocol Consultancy Services are a people training company based in the heart of Birmingham City Centre, and since 1996 over 5000+ learners have benefited, both personally and professionally, from completing one or more of our qualifications or courses

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience
• Good timekeeping
• Maintain professionalism