Business Intelligence and Insights Specialist - Social Housing

Key Responsibilities

1. Dashboarding, Reporting & Automation

• Design, build and maintain BCHG's suite of dashboards, performance packs and automated reporting products using Power BI and aligned tools.
• Develop high quality KPI dashboards for Board, Executive, SLT and service teams.
• Ensure reporting is consistent, governed and aligned with BCHG's KPI Catalogue.
• Work with the Data Governance Manager to apply standards, definitions and quality controls to reporting and dashboards.
• Monitor reporting SLAs, refresh schedules and usage analytics to optimise adoption.
• Extract, gather, manipulate and interrogate data from multiple sources and present it in a clear, usable format to inform decision‑making across the organisation.

1. Data Modelling & Insight Production

• Analyse trends, patterns and performance drivers across multiple data sets, including but not limited to arrears, repairs, voids, complaints, satisfaction, compliance, assets, HR and financial indicators.
• Build analytical models to explore relationships, hotspots and opportunities for improvement.
• Develop scenario‑planning tools (e.g., void turnaround, EPC uplift, service demand forecasting).
• Prepare, cleanse and structure data from multiple sources to create reliable, reusable analytical datasets.

1. Benchmarking & Comparative Insight

• Produce benchmarking dashboards reports comparing BCHG to peer providers and national datasets.
• Identify performance variations and develop insight‑led recommendations.
• Work with the Data Governance Manager to advise SLT and Heads of Service on improvement opportunities.

1. Advanced Insights & Added Value Analysis

• Configure thresholds, alerts and data‑driven notifications within dashboards.
• Conduct deep‑dive analysis on emerging issues, service risks or strategic questions.
• Support the creation of predictive, scenario‑based and AI‑enabled analytical outputs as the organisation's data maturity develops.

1. ROI, Social Value & ESG Support

• Produce financial and non‑financial benefit analysis for strategic or operational programmes.
• Support the development of BCHG's ESG reporting, including environmental, social and governance metrics.

1. Stakeholder Engagement & Support

• Work collaboratively with service areas to understand analytical needs.
• Present findings in workshops, meetings and training settings.
• Build organisational confidence in reading and interpreting data.
• Operate with a high degree of professional judgement, influencing how data and insight is used across the organisation.