Advice and Wellbeing HUB Worker

BSWA, Closing Date: 24 August

To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service

Duties and Responsibilities

Development & Support work:
 To provide emotional and practical support to women accessing the wellbeing hub, including risk and needs assessment and safety and support planning
 To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
 To support volunteers and students in delivering support services
 To participate in a rota to cover at the hub and across community venues as necessary
 To facilitate access for women to statutory, community and other BSWA services
 To comply with the recording, monitoring and evaluation procedures of the project
 To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
 To identify and make links with existing projects and community services and to develop joint services where appropriate
 To keep abreast of issues regarding violence against women on a national and local level
 To participate in multi agency work as agreed with your line manager
 To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
 To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:
 To work within BSWA’s administrative and financial systems
 To ensure that adequate records are kept for all service users
 To ensure that Health and Safety records are kept up to date
 To produce monthly reports for your line manager

Communication:
 To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:
a) Maintaining BSWA communication records
b) Following safety procedures
c) Attending team meetings
d) Carrying out risk assessments in conjunction with your line manager
 To attend training and conferences relevant to the post, in agreement with your line manager
 To attend support and supervision sessions with your line manager
 To develop a professional working relationship with external agencies
 Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
 To be involved in the Annual Review process

General:
 To maintain the confidentiality of the women and children using the service and in all matters relating to the organisation
 To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation
 To ensure the efficient use of resources at all times
 To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
 To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
 To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
 To participate in the development and annual appraisal of a personal individual development plan with the line manager
 To undertake any other duties required by BSWA, which may arise and commensurate with the post

The closing date for receipt of completed applications for the above vacancies is Wednesday 24th August at 12 noon. Interviews will take place week commencing 5th September.

If you are interested please download a recruitment pack from www.bswaid.org/jobs/ and return completed forms to: Birmingham & Solihull Women’s Aid, Central Administration, Ryland House, 44-48 Bristol Street, Birmingham, B5 7AA or email to [email protected]. Large print documents are available on request.

Published:27 July, 2022

Updated:2 September, 2025

Author:Jayne Morgan

Location:44-48 bristol Street, birmingham, B5 7AA

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