Regional Manager

Job Title: Regional Manager – Cleaning Services (Soft FM)
Location: Birmigham
Salary: £30,000 - £40,000 + Car/Allowance + Benefits

About the Role:
We are seeking an experienced and driven Regional Manager to oversee the delivery of cleaning services across multiple client sites within the West Midlands. Working for a leading Soft FM service provider, you will be responsible for ensuring high standards of service delivery, client satisfaction, and operational efficiency across your portfolio.

This is a key leadership role requiring strong people management, commercial awareness, and a passion for service excellence.

Key Responsibilities

* Lead, manage, and support a team of Supervisors, and Cleaning Operatives across multiple locations

* Ensure all cleaning services are delivered in line with contractual KPIs, SLAs, and quality standards

* Build and maintain strong client relationships, acting as the main point of contact for regional accounts

* Conduct regular site audits, inspections, and performance reviews

* Manage budgets, control costs, and identify opportunities for efficiency improvements

* Drive continuous improvement initiatives and implement best practices

* Oversee recruitment, training, and development of staff within the region

* Ensure compliance with Health & Safety legislation and company policies

* Handle escalations, complaints, and service issues promptly and professionally

About You

* Proven experience in a Regional or Area Manager role within cleaning or Soft FM services

* Strong leadership and people management skills across multi-site operations

* Commercially aware with experience managing budgets and P&L responsibility

* Excellent client relationship and stakeholder management skills

* Strong organisational and problem-solving abilities

* Knowledge of Health & Safety and compliance requirements

* Full UK driving licence (travel across the region required)

What We Offer

* Competitive salary and benefits package

* Company vehicle or car allowance

* Career development opportunities within a growing organisation

* Supportive and dynamic working environment

How to Apply:

If you are a motivated and experienced leader looking to take the next step in your career within Soft FM, we would love to hear from you. Apply today with your CV and a brief cover note outlining your suitability for the role