Contract Manager

About The Role

The Contract Manager plays a pivotal role within our Terminal Infrastructure team, ensuring the effective commercial, contractual, and service‑delivery management of a diverse portfolio of building, life‑safety, and facilities contracts. Acting as a key interface between suppliers and internal stakeholders, you will drive high performance, compliance, and continuous improvement across critical airport services.

Why Join Us

At Birmingham Airport, we are committed to supporting our people and recognising their contribution. As a BAL employee, you will benefit from:

• Competitive salary with annual bonus scheme (subject to company performance)
• Excellent pension scheme
• Employee Assistance Programme (EAP) for wellbeing support
• Cash Health Plan to support everyday healthcare costs
• Free on‑site parking
• Access to exclusive airport retail and food discounts
• Structured training and development opportunities

Key Responsibilities

• Contract governance — Manage a portfolio of building and facilities contracts, ensuring compliance with statutory, regulatory, and corporate requirements.

• Lifecycle management — Lead contract mobilisation, performance reviews, variations, extensions, and re‑tendering activities.

• Performance frameworks — Maintain robust KPIs, SLAs, reporting structures, and audit‑ready documentation.

• Service delivery oversight — Ensure suppliers deliver safe, resilient, and continuous services in a 24/7 operational environment.

• Commercial management — Oversee budgets, cost control, forecasting, and value‑for‑money initiatives.

• Stakeholder collaboration — Build strong relationships across operations, engineering, safety, procurement, and finance to align services with airport priorities.

Essential Experience Required

• Contract management within high‑value, high‑risk, KPI‑driven environments.

• Building maintenance knowledge including asset lifecycle, reactive and planned works.

• Health & Safety compliance including permit‑to‑work systems.

• Supplier performance management in complex operational settings.

• Commercial acumen including reviewing variations, claims, and pricing models.

• Stakeholder engagement at senior and operational levels.

Desirable Experience

• NHF SOR familiarity and alternative pricing models.

• Critical infrastructure exposure such as transport or safety‑critical environments.

• CAFM systems and job‑management platforms.

• Continuous improvement within live operational environments.

• Incident response support in complex settings.

• Report writing and presenting to senior forums.

Join us and contribute to making Birmingham Airport safe, resilient, and operationally exceptional , supporting millions of passengers every year.

Birmingham Airport is the UK’s seventh‑largest, with 30 airlines connecting passengers to over 120 direct destinations and more than 400 worldwide. We are on a strong growth trajectory, with forecasts indicating we will serve over 18 million customers annually by 2033. By then, HS2 will link us to central London in just 37 minutes, and we are committed to achieving our ambition of becoming a net zero carbon airport.

Our purpose is: Proud of Every Journey. That means everyone at the airport and the 100 organisations operating on the airport site, taking pride in getting customers safely, punctually, and comfortably from A to B.

By creating a kind, values-driven environment where everyone feels empowered to bring their best to work, we will retain and develop our people – and deliver on our purpose. Our seven pillars, Growth, Customer, Neighbour, Efficiency, People, Safety & Security and Carbon, support the strategic output of the company.

Our values – Curious, Dedicated, Inclusive, Respectful & Supportive guide how our colleagues treat each other as we serve customers with safety and security as our top priority.