Managing Agent Officer

Help drive excellence as a Managing Agent Officer.

Midland Heart is looking for a proactive Managing Agent Officer to join our specialist team. You will provide the vital administrative and operational backbone for our geographically dispersed portfolio of over 2,000 properties.

This role is perfect for a property professional who thrives on organisation, clear communication, and maintaining high standards of data integrity within a fast-paced environment.

Your key responsibilities:

• Provide essential support during the onboarding of new estates—summarising legal agreements and ensuring a smooth transition into our portfolio.
• Take charge of the safety certification process for third parties. You'll maintain rigorous records and escalate risks to ensure our homes meet all regulatory standards.
• Process and challenge managing agent service charge invoices, ensuring payments are accurate and timely to drive value for money.
• Act as a key liaison between tenants and third parties. You will handle Stage 1 complaints to resolution and ensure repairs are completed within agreed service levels.
• Maintain precise records within our housing management systems, ensuring all actions, legal agreements, and client details are documented accurately.

Our ideal candidate?

• Experience in property administration or housing management, with an understanding of service charges and safety compliance.
• Experience of managing IT systems and maintaining high-quality data.
• Experience in managing tenant enquiries and third-party stakeholders with professionalism and clarity.
• Experience in resolving complaints and monitoring contractor performance against SLAs.

Who are Midland Heart? We're one team working together for our tenants. We are proud to have been recently named in the Sunday Times Best Places to Work list (Big Organisations category). We offer a supportive environment where ambitious professionals are well-rewarded and empowered to succeed.

Interested? Scroll down to view a copy of the Role Profile. Apply today by uploading your CV and Covering Letter to our candidate portal, showing us how your skills align with this role.

Midland Heart is a Disability Confident Employer. If you require any adjustments during the application process, please let us know.