Apprentice People Administrator

Summary

This role provides HR administrative support. The People Administration Apprentice manages employee lifecycle activities, including contracts, onboarding and leavers, ensuring compliance. They support recruitment, DBS checks, employee benefits, HR reporting, system administration and HR queries.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

National Apprenticeship Minimum Wage. Apprentices who are aged 19 or over will receive the National Minimum Wage for their age after 12 months on the apprenticeship.

Training course

HR support (level 3)

Hours

Monday to Friday, 9.00am to 5.00pm. Office based.

37 hours 30 minutes a week

Start date

Monday 13 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements
• Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters
• Produce regular management reports
• Support the implementation of systems relating to the function, for example Sage
• Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
• Support the management of the sponsorship license and records related to sponsorship staff
• Administer employee benefits platform
• Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance
• Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution
• Promote a positive work environment and organisational culture by fostering employee engagement and morale
• Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required. Support in right to work checks and DBS applications. Submission of Occupational Health referrals
• Adding new starters to platform, Review of routine employee letters, including probation and invitation letter. Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker

Where you'll work

Nexus House Aston Cross Business Park
50 Rocky Lane
Birmingham
B6 5RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

P.T.P. TRAINING LIMITED

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

HR Support Level 3 Apprenticeship Sandard

The apprentice will have a dedicated 1-to-1 tutor assigned to have regular meetings. The qualification is delivered through 6 full-day, online, bi-monthly workshops covering the following topics:

• Induction - Business and Understanding
• HR Legislation and Policy
• HR Function
• HR Systems and Processes
• Problem Solving
• Project Management -EPA prep

Following the workshops, the apprentice will work towards the End-Point Assessment (EPA). The EPA consists of two assessment methods:

• Consultative Project
• Professional Discussion

Requirements

Desirable qualifications

GCSE in:

• English (grade at grade 4/C and above)
• Maths (grade at grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Organisation skills
• Written & verbal communication
• Time management
• Willingness to learn
• Reliable
• Customer service
• Professional and trustworthy
• Punctual
• Positive attitude
• Open to feedback

Other requirements

How will you travel to work?

Company Benefits:

• Blue light card – We’ll cover your registration fee for the first 2 years (£5), giving you access to discounts across hundreds of retailers and services
• Access to our Employee Assistance Programme - Free, confidential support on a range of topics including mental health, wellbeing, legal advice, and financial guidance
• Access to our Employee Benefits Platform which offers:
• Online GP on demand
• Access to EAP
• Free TAX calculator
• Access to discounts for over 150 retailers
• Detailed information on your pension provider
• Pension Scheme
• Accessible lift in the office for easy access to upstairs