Customer Service Specialist Apprentice Level 3

Summary

Are you a young, enthusiastic and motivated individual? This is a great opportunity to join a growing doggy daycare in Sutton Coldfield. The role is hands-on and customer-facing, delivering excellent customer service, communicating with dog owners, and representing the business. A passion for dogs, outdoor work and cleaning is essential too!

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Customer service specialist (level 3)

Hours

Type: Permanent Hours: 37.5 Shifts: Monday to Friday, working hours TBC

37 hours 30 minutes a week

Start date

Saturday 1 August 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities:

• Working with dogs in the daycare
• Greeting dogs and their owners
• Taking care, feeding and monitoring the dogs
• Ensuring a safe environment
• Answering telephone calls
• Dealing with customer enquiries
• Responding to emails, enquiries, and adding to social media
• General office maintenance duties
• Being involved in a workplace project
• Attending college lectures and workshops
• Completing to a high standard assignments and course work
• Passionate about social media and confident with posting and taking pictures

Where you'll work

VESEY HOUSE
WYLDE GREEN ROAD
SUTTON COLDFIELD
B76 1QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Training course

Customer service specialist (level 3)

What you'll learn

• Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

Requirements

Essential qualifications

GCSE in:

• 3 other (grade 4 or above)
• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Number skills
• Team working
• Proactive attitude
• Self motivated
• Good level of English
• Good telephone manner
• Good time management
• Desire to learn new skills

Other requirements

Office and willing to work outside with dogs.