IT Field Services Engineer

Job Title: IT Field Services Engineer
Department: IT
Reports To: Systems Manager
Location: Nationwide, covering sites across England
Salary: Competitive plus benefits (includes use of company vehicle)


Vella Group is a leading UK accident repair and automotive services business, known for quality, innovation and customer care. Over recent years the Group has experienced strong and sustained growth, expanding its national footprint, investing heavily in people, technology and facilities, and building long‑term partnerships with insurers and manufacturers. As we continue to grow, we’re looking for motivated individuals who want to develop their careers within a forward‑thinking, fast‑moving organisation where progression and performance are genuinely valued.


This newly created IT Field Services Engineer role is a key position within the IT Services team, responsible for ensuring the smooth and efficient operation of all IT equipment across the Vella Group sites. This includes the installation, maintenance, and troubleshooting of a wide range of technologies, from comms cabinets and network infrastructure to end-user devices like laptops and printers. The role also involves collaborating with the Integration team to provide technical support during acquisitions, ensuring a seamless transition of IT systems and services. Additionally, the Field Services Engineer will contribute to the IT Service Desk, providing first-line support to end-users when not deployed in the field.


Responsibilities and Accountabilities:


Site Support:

Provide on-site technical support to all Vella Group locations.
Install, configure, and maintain IT equipment, including network infrastructure, servers, workstations, printers, and peripherals.
Troubleshoot and resolve hardware and software issues.
Ensure the smooth operation of comms cabinets and associated equipment.
Maintain accurate inventory of IT assets at each site.


Acquisition Integration:

Work closely with the Integration team to support the onboarding of new acquisitions.
Assess the IT infrastructure of acquired companies.
Migrate and integrate IT systems and services into the Vella Group environment.
Provide technical guidance and support to acquired companies during the transition process.


IT Service Desk:

Provide first-line support to end-users via phone, email, and remote access tools.
Log and track support requests in the IT service management system.
Escalate complex issues to higher-level support teams.
Contribute to the development of knowledge base articles and documentation.


Other:

Maintain up-to-date knowledge of current and emerging technologies.
Adhere to IT best practices and security protocols.
Participate in IT projects and initiatives as required.


Skills, Knowledge and Experience:


Essential:

Proven experience as an IT Field Services Engineer or similar role.
Strong understanding of network infrastructure, including LAN/WAN, TCP/IP, and firewalls.
Hands-on experience with cloud computing (Azure).
Proficient in troubleshooting and resolving hardware and software issues.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Valid driver's license.


Desirable:

Familiarity with ITIL best practices.
Industry certifications (CompTIA A+, Network+, etc.).
An understanding of the accident repair sector or the automotive insurance industry.
Experience of Manage Engine Endpoint Central.
An awareness of Meraki Firewalls and Switches or similar.


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