Contract Support Officer - Birmingham - B37 - England

Contract Support Officer - Birmingham - B37 - England, B37 7YN

Are you an experienced Contract Support Officer looking for your next professional opportunity? If you take pride in delivering exceptional service, have the skills to excel, and are ready to embrace new challenges, we would love to hear from you!

..Apply now!
Ward Security is seeking a skilled and professional individual to join our team at our site in Birmingham. The ideal candidate will possess a wide range of skills and experience necessary to deliver an effective, efficient, and professional security service that meets the needs of the client and ensures the safety of people, property, and assets. Act as a key point of contact for staff, visitors, and tenants, the candidate will be expected to communicate effectively at all levels, both verbally and in writing, while always conducting in a professional manner.

Position: Contract Support Officer

Pay rate: 13.70 per hour

Shift Pattern: Days, Nights Weekends- Working as and when the site neds you!

Location: Birmingham, B37

Role Requirements: Valid SIA licence, CCTV License, Full Clean UK Driving License.

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Employee referral scheme
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership:

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Main Duties:

• Act as a point of contact and information center to staff and visitors and tenants
• Always conduct yourself in a professional manner
• Ensure all instructions, both written and verbal are adhered to
• Guard access points, permitting or refusing entry, restraining trespassers
• Conduct foot patrols within defined areas as an effective deterrent in the protection of the clients property and assets.
• Investigate and take the appropriate lawfully action as authorized by the corporate policy on accidents, incidents, trespassing, suspicious activities, safety and fire incidents
• Complete daily reports, including relevant information, observations, surveillance footage, and signatures
• Excellent communication skills to all levels verbally, written, phone and by security radios

Must have:

• Valid Frontline SIA license
• Proven work experience as a Security Officer
• Excellent customer service and communication skills
• High level of self-presentation
• IT literate- Ability to operate detecting systems and emergency equipment
• Quick thinking and problem-solving skills
• A positive attitude to dealing with people and taking on challenges

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision We look after our people; our people look after our clients. We aim to retain and attract the very best of both .

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.