HR Apprentice

Summary

We are seeking a motivated and dedicated HR Apprentice to join our People Team. This entry-level position is ideal for someone beginning their HR career, offering hands-on experience in Recruitment, HR Administration and Compliance, supported by a collaborative team to help develop your professional skills and knowledge.

Wage

£20,800 a year

Training course

HR support (level 3)

Hours

Monday - Friday. Core hours: 09:45 to 15:45, but teams then tend to plan their working patterns and tasks together beyond that.

40 hours a week

Start date

Monday 28 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is your opportunity to gain real, hands-on experience in a fast-moving, forward-thinking organisation where your ideas matter and your growth is a priority. As our HR Apprentice, you will be at the heart of the employee experience, learning how a current HR team operates, while building practical skills that set the foundation for a successful career.

You will support and contribute with, but not limited to the following:

• HR administration, supporting our busy HR enquiries inbox, guiding HR queries, maintaining accurate employee records and more
• The employee life cycle, including Onboarding and Offboarding
• Recruitment administration, including assisting with job advertisement, interview scheduling, candidate communication, pre-onboarding checks and
  more
• HR knowledge & awareness, developing and maintaining a full awareness of employment law and HR knowledge, including GDPR

Where you'll work

Sixth Floor Suite
31 Temple Street
Birmingham
B2 5DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BIRMINGHAM METROPOLITAN COLLEGE

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

• 4/C or above (grade Any)
• Any (grade 4/C or above)
• Any (grade 4/C or above)
• English (grade 4/C or above)
• Maths (grade 4/C or above)

A Level in:

Any (grade Pass or above)

BTEC in:

Any (grade Pass or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Other requirements

In line with our Agile Working Policy, you will be
able to work from our Birmingham office 2 days per week (following successful completion of probation).

It is essential for candidates to host a strong willingness to learn and understand the basic principles of HR, as well as being able to handle confidential information for professionalism. You must also be a team player, demonstrate excellent organisation skills, time management, work prioritisation and a genuine enthusiasm towards your role and influence.

Desirable attributes include a candidate who offers relevant work experience, ideally covering administrative or people related responsibilities.

Due to the nature of the role, applicants must be 18+.