Customer Service Advisor - Motor Claims

Here at Sensée we believe in bringing work to people and not people to work. What does Sensée mean? It’s French for "it makes sense".

We are proud to continually partner with a prestigious insurance provider. We are united in our passion to provide industry leading customer service helping people with their vehicle insurance claims. Do you have high levels of empathy and like to exceed customer expectations ?

About the Role of a Sensée Customer Service Advisor - Motor Claims:

Permanently employed by Sensée, you will be trained to succeed and become a subject matter expert, navigating multiple virtual platforms to obtain, relay and record information in line with client processes and exceed customer expectations.

The role will involve supporting customers that are reporting their first notification of loss or checking up on existing claims. It is essential that you have an excellent attention to detail to capture all relevant information, addressing each customer politely and professionally, with empathy and customer focus.

You will need to be comfortable dealing with vulnerable customers, communicating decisions and have the ability to navigate complex wording and interpret where needed.

This is a permanent full-time role at 30-35 hours per week.

What we’re looking for in a Customer Service Advisor - Motor Claims:

• Individuals residing in the UK, including Northern Ireland, looking for a permanent home working career in customer service.
• Previous experience in a contact centre environment OR relevant transferable customer service skills, ideally with experience dealing with high volume, back-to-back work.
• A flexible approach to the working week - our accounts are open Monday – Sunday. Some evening and weekend hours are required in your contracted hours when using our flexible hours booking system to schedule your working week.
• Excellent verbal and written communication skills, confident and clear when speaking to customers.
• IT literacy, with the ability to get up to speed with products and systems quickly.
• Self-motivated, well organised, with an active approach to problem solving.
• Full dedication to the role, due to our full-time training period and hours booking system our positions are not compatible with secondary jobs.
• An efficient approach to workload, whilst maintaining customer service and professionalism on every call.

What you will do as a Customer Service Advisor - Motor Claims:

• Attend a remote, full time (Weekdays), fully paid training course. This training course will span for 14 weeks. This training course must be attended in full.
• Work in a fast paced environment; taking back to back calls, navigating multiple systems simultaneously to complete the associated administrative work and assist customers in a timely manner.
• Aim to meet QA guidelines and take on feedback to continue providing excellent customer service for both our customers and clients.
• Work towards targets/KPIs to ensure customers are helped in an effective and efficient way.
• Take a customer first approach to query resolution, utilising multiple inhouse tools to stay engaged with colleagues and fully support the customer.
• Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 20 years.

Benefits

• 30 days holiday - increasing holidays based on length of service.
• Automatic enrolment with the Peoples Pension.
• Employee Assistance Programme.
• Perkbox.
• We offer contracts between 30 and 35 hours per week, and you are guaranteed your weekly contracted hours.
• Flexibility – set your own work schedule and achieve a work-life balance
• No commute and no dress code!

Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us. By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business. Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community.

Job Type: Full-time

Pay: Up to £13.45 per hour

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme
• Work from home

Work Location: Remote