IT Applications Engineer (3rd Line Support/Microsoft 365)

IT Applications Engineer (3rd Line Support/Microsoft 365)

Hybrid working: 3 days per week required in the office in Birmingham.

This is a hands on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft based application stack.

Responsibilities:
- Provide technical support across Applications, resolving incidents, requests, and tasks through the firm's service management platform.
- Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
- Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
- Configure and administer vendor-hosted SaaS applications.
- Support application upgrades, patching, and life cycle management activities.
- Assist with onboarding of new applications into support, ensuring operational readiness.

Required Skills/Experience:
- Hands-on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
- Experience supporting SaaS, vendor-hosted, and on-premise applications within enterprise environments.
- Experience working with Windows Server, Microsoft 365 stack (Sharepoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
- Hold, or be willing to work towards attaining, relevant Microsoft certifications (eg, AZ-900: Microsoft Azure Fundamentals, PL-900: Microsoft Power Platform Fundamentals).

Desirable Skills/Experience:
- Experience supporting legal or professional services applications
- Experience supporting SQL-based applications, including basic to intermediate T-SQL querying using SQL Server Management Studio.
- Understanding of PowerShell Scripting.

IT Applications Engineer (3rd Line Support/Microsoft 365)

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business