Visitor Experience Assistants

Job Advert

Various Part Time / Fixed Term roles until 31 st March 2027

(£13.45 per hour)

Blakesley Hall

• Working 14.8 hours on Saturdays & Sundays
• Working 10.5 hours on Saturday & Sundays

Museum of The Jewellery Quarter

• Working 22 hours on Thursday, Friday, Saturday & Sundays

Are you passionate about visitor experience?

We are looking for enthusiastic, hardworking, and positive individuals to join us at either Blakesley Hall or The Museum of The Jewellery Quarter on fixed term contracts, as we look to open on extra days. You’ll be ensuring that everyone who walks through the doors at one of our fantastic museums has a great experience!

• Being pro-active and passionate in encouraging visitors to engage appropriately with and derive benefit from the museum’s exhibits, workshops, events and facilities
• Provide high standards of customer care, to enhance visitor experience and achieve sales targets.
• Deliver a consistently high level of customer service.
• Assist visitors with queries in a prompt, professional, courteous and friendly manner.
• Lead tours to deliver interesting facts and engage audiences
• You’ll need to be confident with great verbal communication skills to excel in the roles we have available.
• Have an understanding of safeguarding

Our successful candidates will have an aptitude for sales; will be calm under pressure and will take real pleasure in delivering an excellent visitor experience every day, no matter what that day throws at you. You will be the sort of person who is keen to roll up their sleeves and get stuck into whatever task you are set.

Please note that you may be required to work evenings depending on what programmes we have on at the museums.

Important Information

Please read through the job description before applying.

When completing your online application form, you must ensure all parts of the form are completed in full. You will need to clearly demonstrate clear examples of your experience and skills where asked and in your supporting statement. You will also need to tell us why you believe you are a suitable candidate. (CV's are not accepted). However, if you have any additional access needs, please do get in touch with the recruitment team and we will endeavour to support you with alternative application processes.

Interviews will be taking place on 25th June 2026 with a panel that will include Laura Cox (Visitor Experience Manager) and Ben Nichols (Visitor Experience Manager). In advance of the interview, you will receive a copy of the interview questions to prepare, and you will have an opportunity to express any reasonable adjustments you might need.

We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.

Any offer of employment will be subject to pre-employment checks being carried out.

Close date for applications is 14th June 2026.