Business Administration apprentice

Summary

Frederick Cooper are offering an exciting opportunity for someone eager to start a successful career in the manufacturing sector. This role provides the chance to gain hands-on experience and develop specialist skills in business administration, and other associated duties in a busy manufacturing administrative team.

Wage

£16,354 a year

Training course

Business administrator (level 3)

Hours

Monday- Thursday, 07.00- 15.30 Friday 07.00- 12.00

37 hours a week

Start date

Monday 3 August 2026

Duration

1 year 6 months

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Please note this role is not for an immediate start - start date is 3rd August 2026.

Day-to-day tasks include:

• Creating order acknowledgements for customer purchase orders
• Goods in and out (booking goods in, creating works orders, booking goods out)
• Making and receiving telephone calls
• Booking visitors in and out
• Sending & receiving emails
• Paperwork processing (daily scanning & filing)
• Filing of purchase orders
• Working to customers schedules
• Planning work (ensuring customers receive their work within the specified timeframe)
• First port of contact for departmental customer enquiries
• Ensure production teams have the required paperwork including labels, works orders and reporting on daily production figures
• Carry out any reasoanble request from senior staff

Where you'll work

51 Bordesley Green
Birmingham
B9 4TS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period
• You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Analytical skills
• Team working
• Physical fitness
• Willingness to learn
• Positive attitude

Other requirements

Apprentice must be able to travel to the company for the required start time. A high level of attention to detail is required for this role as all tasks must be completed to a high standard.