Parts Advisor

Hartshorne Group
Parts Advisor
Birmingham

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Hartshorne could be for you.

A fantastic opportunity has arisen to join our fantastic team at Birmingham depot, as a Parts Advisor.

The successful candidate will provide comprehensive parts and administrative support to the workshop, ensuring the timely identification, sourcing, pricing, and supply of parts to maintain efficient vehicle and trailer operations. The role involves compiling quotes, pre-picking parts for planned work, managing urgent and VOR (Vehicle Off Road) orders, and using pricing tools while keeping up to date with promotions.

Responsibilities also include stock control and accuracy (put-away, adjustments, buybacks, stock takes), handling warranty and contract items, managing exchange and special tools processes, and ensuring all systems and documentation are correctly maintained.

About You
- Outgoing and friendly with a positive attitude.
- Willing to learn and develop new skills.
- A strong team player who works well with others.
- Committed to delivering first-class customer service.
- Focused on exceeding customer expectations.
- Commercial parts experience or experience in a similar role is a distinct advantage however full training will be provided.

Hours of work
Monday - Friday 07.00am to 16.00pm.
1 in 3 Saturdays 08.00am to 12.00pm.

Benefits:
✅ Excellent contributory pension scheme.
✅ Holidays increase with length of service.
✅ Excellent in house and Volvo product training programme.
✅ Rewards gateway platform available for scheme members.
✅ Access to Les Mills and House of Wellbeing classes through the GoJoe app.
✅ Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist