Sales Consultant

Sales Consultant

The Company

Hi, we are the Diamonds Factory!

Founded in 2008, we embarked on a purpose to change the market when it came to buying exceptionally high-quality, affordable diamond jewellery pieces.

With a wealth of experience behind us, we are proud to say we’re one of the most trusted jewellery brands on the market, and love nothing more than making those milestone moments even more memorable.

Now, with over 15 UK stores and many more popping up all around the world at an incredibly fast rate, we’re growing from strength to strength and have some exciting opportunities on the horizon.

About this role

We are looking for a Full timeluxury Jewellery Sales Consultant to join our successful sales team based in Birmingham.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute

• Greet clients with warmth and professionalism
• Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
• Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach.
• Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression.
• Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

Qualifications, Skills & Experience:

• Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
• Experience liaising with high-end clientele is advantageous
• Confident telephone manner
• Problem solving: employ critical thinking to identify possible solutions
• Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
• A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.

Benefits

• Competitive salary
• Commission
• Private Healthcare
• Access to 24hr Employee Assistance Programme

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.

Job Type: Full-time

Pay: £26,450.00 per year

Benefits:

• Company pension
• Employee discount
• Referral programme

Experience:

• customer service: 1 year (preferred)
• Retail sales: 1 year (required)

Work Location: In person