Summer Enrolment Assistant

0

Temporary

Support Staff

10/04/2026

REQ001804

• 
  You must be available on all weekdays from Thursday 20 August to Friday 11 September .
• Minimum commitment: Thursday 20 August – Friday 28
• Possible additional day: Saturday 22 August (subject to availability).
• Potential extension: You may be asked to continue working for a further two weeks , from Tuesday 1 September to Friday 11 September.
• Mandatory training: 1–2 paid training days will take place during the week commencing 10 August , and attendance is required .

• Provide a welcoming and professional first point of contact for students and visitors during the whole enrolment period.

• Assist students in completing the enrolment process accurately and efficiently, following college guidelines and procedures.

• Deliver excellent customer service across all campus sites, maintaining a friendly and professional approach to ensure a positive enrolment experience for all students.

• Handle enrolment-related enquiries via phone, email, and in person, providing accurate information and high-quality customer service. This includes answering inbound calls, making outbound calls, and ensuring all interactions are managed professionally, efficiently, and helpfully.

• Guide students through the different stages of the enrolment process, ensuring eligibility criteria are met and supporting documentation is collected.

• Verify student identification and enrolment details, ensuring compliance with college and funding requirements.

• Input and update enrolment data with a high level of accuracy, supporting efficient reporting and record- keeping.

• Work closely with the Management Information Services, Customer Experience, and Finance teams to support smooth and effective enrolment operations.

• To carry out any other duties which may be reasonably determined by the Line Manager / Enrolment Management Team.

• Comply with college policies and procedures and health and safety

• Support the safeguarding and promotion of students’ wlelfare.

• Maintain confidentiality in relation to all College information and to comply with Data Protection Legislation.

• Support and actively participate in the implementation of the College’s Equal Opportunity