Business Administration Apprenticeship

Summary

This role provides comprehensive administrative and operational support across the People Function and wider business. The Apprentice is responsible for managing employee lifecycle documentation, including contracts, variations, onboarding and leaver processes, while ensuring compliance with legal and organisational requirements.

Wage

£15,600 a year

Business administrator (level 3)

Training course

Business administrator (level 3)

Hours

Monday - Friday, Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 6 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

People Administration:

• Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements
• Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters
• Produce regular management reports
• Support the implementation of systems relating to the function, for example Sage
• Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
• Support the management of the sponsorship license and records related to sponsorship staff
• Administer employee benefits platform
• Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance
• Facilitate communication between employees and the People
• Function, and escalate issues as needed to ensure timely resolution
• Promote a positive work environment and organisational culture by fostering employee engagement and morale
• Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required
• Support in right to work checks and DBS applications Submission of Occupational Health referrals
• Adding new starters to platform, Review of routine employee letters, including probation and invitation letter
• Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker

Health and safety:

Fire safety in the office (office risk assessments, regular function checks and recording thereof, nominations for fire warden, logs). PAT testing of office equipment, and ensuring this is done prior to the previous end-date

Stationery supply management:

• Cost and budget control - liaising with the finance team and providing reports as required
• Purchasing of stationary supplies
• Stock control
• Allowance to people who use the office

Office Organisation:

• Managing use of space by personnel (preventing overcrowding, hot desk bookings)
• Ensuring any notices are in date (H&S notices, insurance certificates etc)
• Booking meeting and training rooms when necessary
• Keeping the kitchen clean and stocked where necessary
• Organising celebrations in the office, including birthday cards and cakes for staff, and for registered managers
• Managing the archive function for the business

Direct operational support:

• Answering the telephone when necessary and directing callers to the appropriate person/s
• Welcoming guests to the office and supporting their visit with information, guidance and refreshments as appropriate
• Planning office induction to new managers and liaising with Heads of Department to facilitate delivery

Administration support:

Communicating with staff regarding return of equipment after leaving etc. Taking and producing minutes for meetings when asked, including, but not limited to, team meetings

Assistance to CEO:

• Ensuring refreshments are provided and delivered according to the CEO's requirements, for them and for the Chief Operating Officer and Managing Director
• Managing communications for CEO in all formats
• Managing the CEO's environment to comply with their requirements
• Undertaking such tasks as buying gifts, arranging travel, etc. as required

Where you'll work

50 Rocky Lane
Birmingham
B6 5RQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

METAGEDU APPRENTICESHIPS LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

• Maths (grade 4-9)
• English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Attention to detail
• Organisation skills
• Administrative skills

Other requirements

Starting salary - £8/hour