Service Advisor

Job Title: Service Advisor

Location: Birmingham

Salary: £30,000 - £35,000 plus bonus

Type: Permanent

Company Overview

We’re currently recruiting for a Service Advisor to join our client’s team in Birmingham. This is a key front-of-house role, acting as the link between customers and the workshop. It’s well suited to someone with commercial vehicle experience who is confident managing jobs from start to finish in a fast-paced environment.

Role Overview

As a Service Advisor, you’ll be responsible for managing the full service process from booking through to completion. You’ll act as the main point of contact for customers, ensuring clear communication and a smooth experience while coordinating closely with the workshop team.

Key Responsibilities:

Booking in vehicles for service, maintenance, and repair
Acting as the main point of contact for customers throughout the process
Preparing job cards and liaising with the workshop team
Providing updates, estimates, and explanations of work carried out
Managing invoicing and ensuring accurate job costing
Handling queries and resolving issues in a professional manner
Keeping systems up to date and ensuring all records are accurate
About You

We're looking for a proactive, organised individual who thrives in a busy environment and can confidently manage customer relationships.

Requirements:

Previous experience as a Service Advisor within a commercial vehicle environment (essential)
Good understanding of workshop processes and job flow
Strong communication and customer service skills
Able to work in a busy, fast-paced setting
Organised with good attention to detail
What's in It for You?

Competitive salary
Company pension scheme
Life insurance
Next Steps

Apply to this Service Advisor role through this advert. If you would like more information about this role, please contact Chloe Raitt in our Commercial team on (phone number removed)

If successful, you will need to digitally register with our agency (if you haven't already done so). If you have not been contacted regarding your application within 7 days, please assume that you have not been successful. We will, however, retain your application for any future roles for which you may be suitable.

About Regional Recruitment

This position is being advertised by Regional Recruitment Ltd, an award-winning independent recruitment agency established in 2008. We specialise in permanent, temporary, and contract opportunities across the Commercial, Construction, Industrial, Technology, and Engineering sectors.

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