CIO COO Governance Manager

THE OPPORTUNITY

A leading Tier 1 global bank is seeking an experienced Governance Manager to provide dedicated operational and governance support to the UK Chief Information Officer.

The role sits within the GCIO COO function — the operational backbone of the CIO organisation — and acts as a key enabler across strategy execution, risk and control, and regulatory requirements.

This is a high-trust, high-visibility position. You will act on behalf of the UK CIO for day-to-day management activities, manage governance commitments across Group-level forums, and operate directly with senior executives and regulators.

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PURPOSE OF THE ROLE

- Provide the UK CIO with dedicated governance support across the execution, oversight, and coordination of key activities within the Technology function

- Act on behalf of the UK CIO for day-to-day management activities, ensuring risk, control, and regulatory requirements are met at all times

- Partner with the CIO senior leadership team to drive performance and cultural change across a high-performance technology organisation

- Translate CIO strategy into clear, simplified messaging for internal and external stakeholders at all levels

- Manage the UK CIO's commitments across Group-level governance forums — authoring and reviewing papers for steering committees, risk forums, and executive committees

- Ensure the UK CIO is fully prepared and briefed for key supplier, customer, and regulatory meetings

- Oversee key administration services including external events, off-sites, and CIO travel

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KEY RESPONSIBILITIES

Governance of Strategy Execution

- Support tactical and longer-term CIO strategy by working closely with the CIO Leadership Team stakeholders

- Proactively monitor and manage the execution of CIO strategy through production of scorecards and supporting insight for the CIO executive team

- Schedule and run periodic CIO governance forums and leadership team meetings; drive actions through to completion and log decisions formally

- Actively contribute to management reports, presentations, and papers; provide periodic updates for the UK CIO as required

- Investigate emerging risks and issues; produce reports and form recommendations for action

- Manage and document SMF24 accountability — including regular review and maintenance of Statements of Responsibilities (SoRs), accurate mapping of accountabilities, timely updates as structures change, and regulatory alignment of reporting

Customers & Stakeholders

- Provide analysis and support to external parties including regulators — in response to queries and audits, and proactively through stakeholder engagement

- Engage with stakeholders across the CIO function to ensure regulatory and legal commitments are met and proactive issue management is maintained

- Develop strong relationships with Global Businesses, Group Functions, and the GCOO executive team

Operational Effectiveness & Control

- Ensure all meetings attended or chaired by the UK CIO are run effectively — secretarial oversight, briefing notes, proactive action management, and forward planning of meeting cadence

- Demonstrate thought-leadership to support the UK CIO in delivering the bank's technology strategy

- Ensure all legal and regulatory responsibilities are met across the CIO function at all times

Requirements

ESSENTIAL REQUIREMENTS

- Proven experience operating in a complex matrix environment at a regulated financial institution — Tier 1 bank, building society, or equivalent

- Demonstrable experience managing or supporting SMF24 accountability under the FCA/PRA Senior Managers & Certification Regime (SM&CR) — including Statements of Responsibilities, accountability mapping, and regulatory reporting

- Strong track record of managing CIO, CTO, or COO-level governance: forum management, board/exec paper authoring, leadership team meeting cadence

- Ability to translate complex technology strategy into clear, simplified messaging for C-suite and board-level audiences

- Exceptional stakeholder management skills — credible at C-suite level, experienced engaging with external regulators

- Strong analytical and problem-solving capability: able to synthesise complex information and produce data-driven recommendations

- Experience simplifying processes, removing blockers, and accelerating the pace of change in large, matrixed organisations

- Expert knowledge of the financial services regulatory environment: FCA/PRA, SM&CR, and broader technology governance frameworks