Head of IT & Digital
- Strategic Technology & Digital Leadership
- Lead the development and delivery of BCHG's AI & Digital Strategy and multi‑year transformation roadmap.
- Drive digital innovation, automation, AI opportunities and service modernisation across all areas of the business.
- Shape and govern technology architecture, ensuring solutions are scalable, secure and aligned to business needs.
- Sponsor major programmes and cross‑organisation digital change initiatives, ensuring benefits are delivered.
- Champion digital adoption, digital confidence and inclusive digital services.
- Lead responsible AI adoption, ensuring alignment with ethical, legal and regulatory expectations.
- Cyber Security Leadership (Strategic)
- Own BCHG's cyber security strategy, risk register and cyber governance frameworks.
- Provide senior leadership on cyber resilience, policy, compliance and regulatory alignment.
- Oversee the SOC (Security Operations Centre) partnership, ensuring contractual performance and alignment with risk posture.
- Lead organisational incident response planning, acting as the senior escalation decision‑maker.
- Own disaster recovery and business continuity strategy for technology (technical execution sits with IT Operations Manager).
- IT Service Assurance & Supplier Governance
- Provide assurance on IT service performance, availability and compliance.
- Set expectations, standards and policies for IT operations, ensuring ITIL‑aligned service management.
- Lead supplier governance, ensuring value for money and robust performance.
- Oversee investment planning, technology budgeting and procurement governance.
- Provide strategic oversight and final approval of technology procurement, ensuring alignment with architecture standards, cyber requirements and organisational priorities.
- Digital Systems & Business Partnering Leadership
- Lead Digital Business Partnering for all service areas, ensuring technology supports service improvement.
- Oversee system roadmaps, configuration standards and long‑term sustainability of core systems.
- Leadership & Culture
- Lead and develop a multidisciplinary team across IT operations and digital change.
- Build a culture of innovation, continuous improvement and strong customer focus.
- Provide visible leadership, engaging with Directors, partners and auditors.
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