Patient Catering Mobilisation Manager

Job Details

Patient Catering Mobilisation Manager
Location: Mobile
Sector: Support Services
Reporting to: Support Services Director

About the Role
We are seeking an experienced Patient Catering Mobilisation Manager to play a pivotal role in supporting transformation programmes and new contract mobilisations across Compass One. This role ensures that new operating models, system configurations and mobilisation activity are firmly grounded in operational reality, enabling safe, effective and compliant patient catering services.

Acting as the operational expert for patient catering, you will represent the service throughout projects, bids and mobilisations — validating designs, supporting testing, managing readiness and driving successful transition into business‑as‑usual operations.

Key Responsibilities
Operational Representation

• Act as the operational subject‑matter expert for patient catering across projects, programmes, bids and mobilisations
• Provide expert insight into service delivery models, workflows, risks and dependencies
• Identify, articulate and escalate operational risks and constraints
• Serve as a key interface between project teams, mobilisation teams and operational stakeholders

Project & Transformation Delivery

• Support transformation and change initiatives across the full project lifecycle
• Contribute to service design, process mapping and operating model workshops
• Review and validate proposed workflows, role designs and ways of working
• Identify opportunities to standardise processes and improve efficiency, quality and compliance
• Ensure solutions are practical, scalable, compliant and aligned to contractual and regulatory requirements

Mobilisation & Service Change

• Provide operational input into new contract mobilisations and major service variations
• Support mobilisation planning, readiness activity and transition arrangements
• Review system workflows, task structures and operational data
• Act as an escalation point during mobilisation and early contract delivery
• Ensure smooth handover into business‑as‑usual operations

Systems, Testing & Readiness

• Support system build and configuration activities from an operational perspective
• Participate in User Acceptance Testing (UAT) and operational testing
• Identify defects, risks and improvement opportunities
• Confirm operational readiness and support go‑live sign‑off

Go‑Live & Adoption

• Provide hands‑on support during go‑live and early operational phases
• Support teams to adopt new systems, processes and operating models
• Drive engagement, ownership and sustained adoption
• Capture operational feedback and support continuous improvement post‑implementation

About You
You will bring strong operational credibility and experience within patient catering or complex healthcare environments, along with the ability to influence and support change at pace.

Essential Skills & Experience

• Proven operational experience within healthcare support services
• Strong understanding of contractual, compliance and regulatory requirements
• Experience working within structured project, transformation or mobilisation environments
• Excellent stakeholder engagement and communication skills
• Strong planning, prioritisation and organisational capability
• Experience delivering training and supporting operational development
• Ability to produce clear operational procedures and guidance
• Willingness to travel across sites as required (valid driving licence essential)

Desirable Qualifications

• Management or leadership qualification
• Training or assessing qualification (e.g. Level 3 AET / Train the Trainer)

Key Stakeholders

• Compass IT system users and internal colleagues
• Sales and retention teams
• Clients and suppliers
• Managing Directors, Operational Directors, Contract Managers and Support Services teams

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/1304/41152001/52802438/SU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!