Reception and Office Manager

Reception/Office Manager
Location: Birmingham
Hours: Monday - Friday, 08:00 - 17:00
Contract: 3 months potential to go perm
Salary: 36- 42k DOE
About the Role
We are looking for a professional and proactive Reception/Office Manager to deliver an exceptional workplace experience while ensuring the smooth day-to-day running of office operations.
This is a varied, hands-on role combining reception, facilities management, and office coordination. You will be the face of the business, providing a warm welcome to visitors while acting as the operational backbone of the workplace.
You'll play a key part in maintaining high standards across both hard and soft FM services, ensuring compliance, safety, and outstanding service delivery at all times.


Key Responsibilities
Facilities Management
Support delivery of both hard and soft FM services
Assist with Planned Preventative Maintenance (PPM) and reactive maintenance
Ensure compliance with health, safety, environmental and legislative requirements
Monitor site activity to maintain safety, quality, and environmental standards
Work closely with contractors and third-party suppliers
Maintain accurate system data and records
Support project delivery to agreed timelines
Front of House & Client Experience
Act as the first point of contact, greeting visitors with professionalism and warmth
Manage meeting rooms, AV equipment, and catering arrangements
Ensure reception and client areas are consistently clean, organised, and welcoming
Build and maintain strong client and stakeholder relationships
Office & Workplace Management
Oversee office supplies, layouts, and workspace planning
Conduct daily facilities checks and coordinate maintenance works
Manage building access systems and security protocols
Develop and maintain emergency procedures and documentation
Hospitality & Workplace Support
Ensure pantry and kitchen areas are clean, stocked, and well maintained
Manage catering supplies, consumables, and ordering
Support onboarding, inductions, and internal events
Financial & Administrative Support
Raise purchase orders, process invoices, and handle financial queries
Attend meetings and track workloads effectively


Skills & Experience
Proven experience within Facilities Management (Hard & Soft Services)
Previous experience in reception and/or office management
Strong organisational skills with the ability to prioritise under pressure
Professional, proactive, and solutions-focused approach
Excellent communication and interpersonal skills
Confident using Microsoft Office and workplace systems


What We're Looking For
We're seeking someone who is:
Enthusiastic, self-motivated, and driven
Highly organised with strong attention to detail
Calm under pressure and adaptable to change
A natural relationship-builder who can engage with stakeholders at all levels


Culture & Values
You'll be part of a collaborative environment where teamwork, trust, and accountability are key. We encourage a workplace culture that values wellbeing, diversity, and inclusion, ensuring everyone feels supported and empowered to succeed.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age