Housing Legal Services Manager

Are you an experienced housing law professional ready to lead a high-impact legal service? We're looking for an experienced housing law professional to join us on a fixed-term basis of 3-6 months as Housing Legal Services Manager and play a key role in delivering effective, tenant-focused legal outcomes.

This opportunity is available while a senior member of our existing team is seconded to a key internal project. As such, you'll be stepping into a well-established function where your expertise will ensure continuity, stability, and ongoing service excellence.

About the Role

As Housing Legal Services Manager, you will lead the operational delivery of housing management and disrepair casework. You'll ensure cases are progressed efficiently, proportionately, and in line with legal requirements and organisational priorities.

Working across legal, housing, and customer teams, you will oversee case pipelines, manage risk, and drive improvements in standards and ways of working. You'll also play a key role in coordinating internal teams and external panel solicitors to ensure seamless case progression.

What you'll do

• Oversee and manage housing and disrepair case pipelines, ensuring timely progression of cases
• Provide expert guidance on complex housing litigation matters,
• Co-ordinate activity between internal teams and external legal providers
• Monitor caseloads, identify risks or delays, and take proactive corrective action
• Ensure compliance with pre-action protocols and court processes
• Improve case quality, documentation standards, and service delivery
• Support operational teams with legal advice on tenancy enforcement
• Deliver clear reporting on performance, risks, and outcomes to senior stakeholders

What we're looking for

• Qualified Solicitor or CILEX professional, with at least 5 years' PQE, or equivalent experience
• Strong experience in housing law, particularly disrepair and landlord & tenant litigation
• Proven experience managing or overseeing legal services in a housing, local authority, or similar environment
• A track record of handling high-volume casework and competing priorities effectively
• Experience leading teams and driving performance improvements
• Strong stakeholder management skills, including the ability to communicate complex legal issues clearly
• Experience managing external legal providers and working across multi-functional teams
• A sound understanding of regulatory expectations within social housing

See link below to view a full Role Profile.

Who are Midland Heart?

We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive. Our Bath Row office is just minutes from Birmingham city centre, with excellent public transport links and all the amenities the city has to offer. You'll be joining a supportive, collaborative team, working from the office an average of 3 days week.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Ready to apply?

If you're ready to bring your legal expertise and leadership skills to a role where you can make a real difference, we'd love to hear from you. Please upload a copy of your CV and a cover letter outlining how you meet the requirements of this role.

As this is a backfill role providing cover for a colleague on secondment, we are looking for someone who can start as soon as possible. Please include details of your availability and earliest possible start date within your cover letter.

The closing date is 20th May 2026. We will review applications as they are received, and may close the vacancy earlier than the advertised date if an exceptional candidate is identified.