CRM manager in Birmingham
You will be responsible for the architecture, governance, and optimisation of their CRM and automation ecosystem, ensuring it operates reliably, compliantly, and at scale. Your remit will include designing workflows, rationalising legacy systems, and implementing automation that drives measurable business outcomes. Acting as the technical authority, you will collaborate across teams to deliver campaigns safely and efficiently while future-proofing the CRM infrastructure.
Key Responsibilities
- Lead the architecture, data model, and integration strategy of HubSpot (or equivalent CRM) and marketing automation platforms.
- Rationalise legacy workflows, undocumented processes, and workarounds to enhance reliability and scalability.
- Define governance standards, change control procedures, and technical best practices.
- Design, build, and maintain advanced automation across email, SMS, and CRM-based channels.
- Ensure data accuracy, privacy compliance, and consent management while mitigating single points of failure.
- Fully document workflows, dependencies, risks, and mitigation strategies to centralise knowledge.
- Enable marketing teams through training, guidance, and technical support on campaign execution.
- Deep expertise in HubSpot, Salesforce, or equivalent CRM and automation platforms.
- Strong technical understanding of CRM architecture, APIs, data structures, and automated workflows.
- Experience untangling complex legacy systems with a focus on reliability and scalability.
- Commercially minded, able to identify opportunities to increase conversion, RPR, and LTV through automation.
- Exceptional documentation and knowledge management skills.
- Trusted advisor and technical authority capable of collaborating across business functions.
- Knowledge of data governance, privacy, and consent frameworks.
- £55-65k depending on experience
- Flexible working (3 days in the office and 2 WFH)
- On-site parking
Recommended Jobs
Criminal Solicitor
Prosecutions Lawyer, 2+ PQE, Birmingham, £55,975 - £63,500- An exciting opportunity for a qualified Solicitor or Barrister to move into a Prosecutions role, with full training provided. This is the p…
CNC Setter Operator
CNC Setter Operator Base salary: £38,000 - 40,000 Shift Allowance Shift allowance: 16.6% - Monday to Friday - Earlies and Lates Alternate 2 week shift pattern 6am-2pm / 2pm-10pm Location: Birming…
Need trusted cat sitting during day and night visits
Hi there! I’m looking for a reliable person to care for my cat while I’m at work and occasional trips. My cat is friendly, uses a litter box, and enjoys gentle play. I’d like someone to visit twice a …
Teacher of Music - Excellent School in Birmingham - ASAP...
Teacher of Music - Birmingham – ASAP Start Music Teacher required for an Excellent school in Birmingham Join a well-established Music department with excellent facilities Full-time positio…
Indirect Tax Assistant
SF Recruitment are seeking an Indirect Tax Assistant urgently required on a temporary to permanent basis for a well established construction business based locally in Birmingham. This is a gr…
Chef de Partie
Description The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our t…
Opportunity for a Caretaker in Birmingham!
The Caretaker opportunity you’ve been waiting for… A highly regarded school in Birmingham is seeking a reliable, practical, and enthusiastic Caretaker to join its dedicated and supportive site team…
Business Unit Manager
Company: PROBE UK Job Type: Permanent, Full Time Salary: £70000 - £80000/annum + excellent package
Children's Social Workers, LAC, Assessment and Safeguarding Teams, West Midlands
Children's Social Workers, LAC, Assessment and Safeguarding Teams, West Midlands Pay rates between £36 and £41 per hour Contract roles, Looked After Children, Duty & Assessment and Safeguarding…
Senior Insurance Officer
IPS Group is delighted to be supporting a well known company with the appointment of a Senior Insurance Officer, in this key operational role within a well established Group Insurance function. Th…