Duty Manager

About the Role

DUTY MANAGER - M&S SIMPLY FOOD, BIRMINGHAM NEW STREET STATION

Previous experience in a similar role is essential

Pay Rate: £13.61 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.11 per hour.

Part-time and Full-time opportunities. Working flexibly on weekdays, weekends and bank holidays.

• Shift Times are scheduled between the hours of 4:30am - 00:00pm
• You will have at least 1 year of experience working as a supervisor / manager in a similar high-volume hospitality or retail role
• Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
  

If you're passionate about food and travel, you've come to the right place. SSP are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Discover a career with M&S, where quality and excellence meet.

Join us in upholding the standards of one of the UK's most beloved brands and contribute to the success of M&S. As part of our team, you'll play a pivotal role in delivering exceptional customer experiences.

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• 75% discount on your meal while on shift.
• Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
• Continuous Growth: Access award-winning training, apprenticeships(dependent on location) and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
• Colleague Rewards: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
• Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
• Activities: Barista Competition, Millie’s Cookies Ice off Challenge.
• Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.

Long Description

AS A DUTY MANAGER YOU’LL:

• Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
• Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
• Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
• Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
• Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
• Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.
  

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.