Retail Shift Leader

Retail Shift Leader

Retail - Birmingham

Contract: Full time

Salary: £13.78

APPLY NOW

Our Rocket Store is a one-of-a-kind experience — a standalone, silver streamline caravan serving up our world-famous doughnuts, coffee, and more. Located outdoors, it’s retro, iconic, and the perfect launchpad for your next career move. Ready for take-off?

As part of the Rocket crew, you’ll be the face ofKrispy Kreme — welcoming customers, serving fresh treats with a smile, and keeping the caravan clean, stocked, and ready to go.

This is an outdoor role that includes lone working, so you’ll need to feel confident managing the store independently in all kinds of weather. For that reason, all applicants must be 18 or over.

Full training is provided — all you need is great energy, a passion for customer service, and a readiness to launch your career in a truly unique setting.

At Krispy Kreme, it’s not just a job it’s being part of a team that spreads joy every day! As one of our Krispy Kremers, you’ll enjoy:

Free doughnut & hot drinks every shift (because you deserve a treat!)

Generous team discounts across all our products

Training & development to help you grow your career with us

Recognition & celebrations for great work and special moments

Competitive pay and opportunities for progression

Pension scheme and life assurance (eligibility applies)

A fun, friendly environment where everyone’s welcome and teamwork makes the magic happen.

Exclusive savings through our Treat Box discount platform.

Support Office roles eligible for Private Healthcare

Free access to our Wellbeing & Belonging service.

Ready to Lead the Sweetest Team in Town?

Step into the spotlight as a Retail Shift Leader!

This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

What you’ll be doing (besides making dreams come true):

You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point.You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands-on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.

You’ll also jump into the behind-the-scenes magic: stock checks, weekly wrap-ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

What makes you our kind of leader?

You’ve got experience running the floor or you’re ready to rise and shine into that next step.

You lead with heart people-first, customer-obsessed, and all about good vibes.

You're a team player who takes ownership and makes things happen.

You’ve got full availability and flexibility weekends, weekdays, the whole shebang.

You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you've got what it takes to keep the glaze flowing and the team glowing?

Let’s make sweet things happen — apply now!

About Krispy Kreme:

Our People: We embrace diversity within our teams, so whether you're a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you'll find a friend here!

Our Doughnuts: We're famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture: Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture

Love our planet: Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we're constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.

Doughnut Wait apply today!

Opening Hours

Mon

09:00 - 22:00

Tue

09:00 - 22:00

Wed

09:00 - 22:00

Thu

09:00 - 22:00

Fri

09:00 - 22:00

Sat

09:00 - 22:00

Sun

10:30 - 17:30