Senior Sales Advisor

Senior Sales Advisor
Birmingham, West Midlands

About Us

Cooksongold: craftsmanship, quality and trust sit at the heart of everything we do. For over 100 years, we have proudly delivered some of the finest jewellery materials, tools and products to the jewellery industry, building long-standing relationships with makers, designers and retailers who expect exceptional standards and a premium service. We are highly rated by our customers – we were awarded a Feefo Platinum Trusted Service Award for 2026 as a result of our excellent customer feedback ratings. We pride ourselves on our commitment to quality, creativity and customer satisfaction and delivering innovative and personalised products that meet the unique needs of our customers.

This opportunity comes at a standout moment in Cooksongold’s continued growth and evolution, as we further elevate our Birmingham Showroom experience to reflect the quality of the brands, products and clients we serve.

We have recently appointed a new Showroom Manager, whose 30+ years of specialist jewellery experience brings a distinctly luxury-focused perspective to the showroom. Joanne’s career spans manufacturing, high-end retail and senior leadership, with her most recent role involving the successful opening of a prestigious multi-showroom environment for one of the world’s leading watch and jewellery retailers. This background adds an exceptional level of insight, standards and attention to detail to the Birmingham showroom.

The Role

As a Senior Sales Advisor, you will play a key role in supporting this elevated vision. Working closely with the Showroom Manager, you will deliver a refined, consultative and professional client journey, lead by example on the showroom floor and ensure every interaction reflects the heritage, luxury and expertise that define the Cooksongold brand.

Key Responsibilities:

- All clients are greeted and served in a professional manner from our welcome desk.
- All products must be accompanied by the appropriate signed paperwork.
- Any issues raised by the customer to be discussed and resolved to the satisfaction of both parties.
- Deliver an exceptional client experience.
- Maintain a strong communication link to the Showroom Manager to review all aspects of store trading.
- Strict compliance with cash control measures.
- Overview all daily Stock takes and ensure procedures are undertaken.
- Oversee the running of the rota set by the Showroom Manager on our welcome desk, ensuring it’s running efficiently.
- Actively being Pro-Active on sales on a day-to-day basis and making sure all KPIs are met.
- Ensure a comprehensive knowledge of all policies / procedures relevant to our Birmingham Store.
- Product knowledge is constantly reviewed to enable professional customer service.

About you

To succeed in this role, you'll need previous experience within a customer service role or similar, being able to communicate clearly and with people at all levels. You must also be willing to do whatever it takes to get the job done, whilst being able to cope under pressure.

Benefits

You will benefit from:

- Up to 34 days’ paid leave per year (including bank holidays)
- A generous Pension Scheme where employee contributions are matched by the company up to 8%
- Employee Assistance Programme
- Interest-free loans for travel to work costs
- Life Assurance up to x4 salary
- Discounts on company products

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