1st/2nd Line IT Support Engineer
- Provide first and second-line IT support to internal and external users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Log and manage service requests using the company's ticketing system.
- Support the installation, configuration, and maintenance of IT equipment.
- Escalate complex technical issues to higher-level support when required.
- Assist in maintaining system documentation and user guides.
- Deliver remote and on-site IT support as necessary.
- Contribute to improving IT processes and customer satisfaction.
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