PA to Operations Directors, Acocks Green, £30,000 Per Annum, Full Time Office Based

This is not a traditional admin role. It’s a pivotal Executive Assistant position supporting our Operations Directors within a fast-paced, purpose-driven care organisation.

As Executive Assistant, you will sit at the centre of our operational leadership function, providing high-level, proactive support to ensure our Operations Directors can focus on strategic delivery, service quality, and growth. You will act as a trusted partner — managing priorities, coordinating complex information, and ensuring accuracy, flow, and follow-through across the business.

You’ll work closely with senior leaders, external stakeholders, and frontline teams, contributing directly to the effective running and continuous improvement of services supporting people with complex mental health needs and learning disabilities.

About The Role

Key Responsibilities

• Provide comprehensive, proactive executive support to Operations Directors, including diary management, prioritisation of actions, and preparation for meetings
• Act as a central coordination point for operational communications, including monitoring and managing referral portals, business development and operations inboxes
• Maintain and oversee critical trackers, service descriptors, vacancy lists, and performance data to ensure accuracy and timely reporting
• Prepare agendas, papers, briefings and minutes for senior meetings, ensuring clear actions and follow-up
• Coordinate internal meetings, rotas, and operational documentation across services
• Support onboarding processes for new starters, including compliance checks, ID badges, and liaison with internal teams
• Manage document control: uploading, filing, archiving, and maintaining internal systems and shared drives
• Liaise professionally with commissioners, social workers, care teams, and external partners
• Support cyclical operational activities such as KPI reporting, audits, health & safety checks, and training coordination
• Identify opportunities to improve processes, systems, and ways of working within operations

What We’re Looking For

• A highly organised, detail-driven Executive Assistant or senior administrator with proven experience supporting senior leaders
• Degree-level qualification preferred, or demonstrable equivalent experience in executive, operations, or business support roles
• Exceptional organisational skills with the ability to manage competing priorities and work autonomously
• Strong written and verbal communication skills, with confidence engaging at senior and external stakeholder level
• Excellent judgement, discretion, and ability to handle sensitive and confidential information
• Technically confident — strong experience using spreadsheets, databases, and cloud-based systems
• Experience within health, social care, regulated, or complex operational environments is highly desirable
• A proactive, solution-focused mindset with a commitment to continuous improvement
• Full driving licence with access to your own vehicle

Why Join Us?

• Play a key role within a values-led organisation making a genuine difference
• High-impact position with visibility across senior leadership and operations
• Varied, intellectually engaging role with scope for growth and development
• Supportive, collaborative culture where your contribution is valued

Apply now to be part of something meaningful — and influential.

Required Criteria

Skills Needed

About The Company

Midway Care Group is a specialist provider of care for individuals with learning disabilities, autism, and mental health challenges. Focused on person-centered care, the company creates environments that empower individuals to lead fulfilling and independent lives. With a passionate team and a dedication to continuous improvement, Midway Care Group has established itself as a trusted provider in the community.

Company Culture

At Midway Care Group, our culture is driven by empathy, respect, and a commitment to personal growth. We believe in fostering a collaborative and supportive environment where both our staff and the individuals we care for can thrive. Continuous learning, teamwork, and open communication are at the heart of everything we do, ensuring that everyone feels valued and empowered to make a difference in people’s lives.

Company Benefits

At Midway Care Group, we offer a range of benefits designed to support and nurture our staff. You’ll enjoy competitive pay, along with extensive opportunities for professional development and career progression. We’re committed to work-life balance, offering flexible working arrangements to suit your lifestyle. Our team thrives in a supportive and inclusive environment where every contribution is recognized and valued. Join us, and be part of a company that truly cares about your well-being and career growth.

Employee development programs, Referral bonus, Competitive salary, Long service recognition, Free parking or Discounted parking , Annual performance review, Culture of recognition, On the job learning, Progression opportunities

Salary

£30,000.00 per year