Administrative Officer

Admin Officer (Temporary Ongoing) - Birmingham City Centre

Location: Birmingham City Centre (Office-Based)
Hours: Monday - Friday, 9:00am - 5:00pm (37 hours per week)
Contract: Ongoing Temporary
Pay Rate: £13.25 per hour

About the Role
We are currently recruiting for a proactive and organised Admin Officer to join a busy office-based team in Birmingham City Centre. This is an excellent opportunity for someone with a background in administration or customer service who is looking to gain experience within a public sector environment.

This role offers a varied workload, combining administrative duties with customer interaction and case management responsibilities.

Key Responsibilities

• Data entry and maintaining accurate records
• Managing email correspondence and responding to enquiries
• Providing high-quality customer service via phone and email
• Handling and progressing casework efficiently
• Managing your own caseload and prioritising tasks effectively
• Supporting the wider team with general administrative duties

About You

• Previous experience in administration and/or customer service
• Strong written and verbal communication skills
• Excellent organisational skills with the ability to manage your own workload
• Comfortable working with data and maintaining attention to detail
• Confident using IT systems and Microsoft Office
• An interest in working within the public sector is highly desirable
• Previous casework experience is advantageous but not essential

What We Offer

• Competitive hourly rate
• Full-time, structured working hours (no weekends)
• Valuable experience within a public sector setting
• Central Birmingham location with excellent transport links
• Opportunity to develop case management and administrative skills

If you are a motivated individual looking for your next opportunity in a professional and supportive environment, we would love to hear from you.

Apply now to be considered.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.