Head of Research Operations

Job Description: Head of Research Operations (College of Medicine and Health)

Post title and post number – Head of Research Operations

College/Budget Centre – Research Strategy & Services Division

Terms and Conditions – Administrative and Other Related Academic staff

Job Family Framework – Managerial

Grade – Grade 9

Salary Range – GBP58,225 – GBP67,468 (with potential to consider up to GBP73,708)

Background

The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research. We are a place of open, critical thinking, and the creation, sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally. They ensure the University's resources are used wisely, manage and improve the infrastructure which sits at the heart of the institution, and support decisions to be made quickly and based on sound evidence. Our Birmingham Professional programme operates across the University, supporting colleagues to network and collaborate, offering opportunities to learn and develop, contributing to the delivery of the University's objectives, and helping everyone to understand the broader context within which we work.

Department overview

The University has a bold vision to build upon the success of REF2021 by continuing to enhance research performance across awards, outputs, income, and impact. At the core of this endeavour lies the Research Strategy & Services Division (RSSD), a newly established department focused on catalysing the University's Birmingham 2030 research ambitions.

Role Summary

The Head of Research Operations (College of Medicine & Health) is a pivotal role within the RSSD, responsible for leading a CMH research support function, working in close collaboration with the wider Division and academic and Professional Services colleagues in the College.

Reporting to the Assistant Director RSSD, the Head of Research Operations will lead a team of expert practitioners that deliver a portfolio of research support activities, including research development & facilitation, proposal drafting, budget preparation, compliance, and contracts negotiation. The successful candidate will provide visible and proactive leadership, ensuring regular face–to–face engagement to build trust, foster collaboration, and offer hands–on support to team members. They will create an environment where individuals feel valued and empowered, balancing strategic oversight with day–to–day guidance. Being present and accessible, the leader will strengthen team cohesion and drive performance. In addition, they will develop strong internal and external networks across the University and beyond, positioning the team as a trusted partner in delivering high–quality research support.

Organograms

RSSD: College Hub (Medicine and Health)

RSSD: High level Structure

Reporting to the Assistant Director RSSD, the Head of Research Operations leads one of our four College Hub Research Support teams, encompassing all aspects of pre–award research support, due diligence, grants set up, and contracts.

The Head of Research Operations is a core member of a wider, integrated research leadership team that works collectively across the full lifecycle of research activity. Working in close partnership with the Head of Research Strategy & Development, the Head of Post Award, the Trusted Research team, and the Research Ethics, Governance and Integrity team, the role contributes to a seamless, end–to–end approach to research support that brings together strategic development, operational delivery, and proportionate oversight of risk and compliance.

This collaborative environment provides significant scope to shape creative and effective approaches across the research pathway – from proposal development through to the management of complex awards and contracts – while contributing to the design of efficient, sustainable processes and systems. As part of a supportive and high–performing leadership community, the role also offers strong opportunities for professional growth and career development, alongside the chance to make a tangible institutional impact.

The RSSD is committed to a collaborative and open culture, and the Head of Research Operations will benefit from this and will embed this same culture within their College Hub Research Support team to ensure that colleagues are supported and work collectively. They will form part of the RSSD College Hubs Senior Leadership Team and the Extended Leadership Group for the wider Research Strategy & Services Division.

Being approachable and open to staff within the RSSD and the wider University is a key element of the role, reflecting the collaborative approach that is essential to effective research support. Key internal stakeholders include academics, College Heads of Department, School Heads of Research and College Deputy Director of Operations for Research Support. The Head of Research Operations will also have the opportunity to develop relationships with strategic partners, funders and HEIs from across the sector.

Main duties:

• Working with your Research Support Managers, lead a Research Support Team of c25 research support professionals to effectively manage and agree prioritisation of workload across all aspects of pre–award research support including:
  • research development;
  • research facilitation and support for proposal drafting; budget preparation and costing;
  • compliance with funder terms and conditions; submissions to funder;
  • regulatory compliance and trusted research, including due diligence on partners and funders and referrals for export control;
  • grant set up;
  • negotiation and agreement of research contracts and research–related agreements.
• Ensure timely monitoring and reporting to senior colleagues in RSSD and the College of key performance indicators including grant applications, awards, contribution, success rates and contracts clearance levels. Develop and lead innovations in research support that seek to enhance these measures and ensure that the impact of service innovations is clearly understood, that systemic issues are recognised and addressed, teams are supported to effectively deliver, and services are continually improved.
• As a contracts signatory for the University, ensure that there is a clear negotiating framework for all research and research related contracts, that is regularly reviewed and updated, which supports the negotiation of all agreements relating to research, ensuring that this includes appropriate provision for the protection of Intellectual Property, the effective transfer and protection of data including highly sensitive data, the right to publish academic work, and the recovery of appropriate funds to support research to support the overall financial position of the Colleges and University. Developing staff within the team to do the same, ensuring a strong, proportionate and risk–based approach to research contracting at the University. These agreements will include: industry–funded contract research, collaboration agreements, material transfer agreements, confidentiality/non–disclosure agreements and will also include trials specific agreements such as sponsorship agreements, and site agreements.
• To support teams with the more complex research applications and contracts as and when required, leading on such projects whilst providing team members the opportunity to develop their own skills in this regard via close working and ongoing mentorship in a culture of continuous professional development.
• Develop strong external networks across the Russell Group, professional bodies and wider sector to ensure the delivery of best practice at Birmingham. Empower the team to do the same, ensuring that the University is well connected and influential with major funders, partners, and collaborators from public sector, industry and policy organisations.
• Develop and embed a strong culture of collaboration, information and data sharing, and symbiotic working across the team to provide an agile, responsive and customer–focused service to researchers, external partners, and funders, to support the research ambitions of the College and the wider University in line with the Strategic Framework.
• Be responsible for HR matters within the team, leading and developing staff and ensuring that the recruitment, development and retention of highly capable staff is supported by clear development/career plans and performance processes and providing active support for, and leadership of, EDI matters.
• Bring innovative and creative solutions to the work of the Research Strategy & Services Division and working across the other RSSD Hubs to embed best practice, consistent and effective ways of working and to lead programmes of change.
• Act as an ambassador for the University, upholding and promoting the University's values and interests and deputising for the Deputy Director as required in high level delegations to campus from senior, board level representatives of major funders and partners ensuring that the University builds strong and effective partnerships in the pursuit of research income, impact, and influence.
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