Senior Performance Manager

Job Title: Senior Performance Manager
Location: Hybrid working – Birmingham office 1 day per week
Contract: Fixed-term contract for 18 months for a short-term project or piece of work
Hours: Full-time (37 hours per week)
Salary: £50,000 per annum
Grade: 13
Job Req: 4NL13

The role:

As Senior Performance Manager, you will be part of the Gambling Commission team that monitors and manages the performance of the National Lottery Operator. You will lead the comprehensive assessment of Operator performance, manage risk, and support the provision of assurance to key stakeholders.

The team:

The National Lottery team is responsible for regulating the National Lottery and ensuring it delivers against the Statutory Duties (i.e. the National Lottery is run with due propriety; participants are protected; returns to good causes are maximised). The role is varied and includes assessing and managing commercial projects, along with managing internal and complex external stakeholder relationships. You will be part of a team that regulates the National Lottery operator to help ensure billions are returned to charities and society every year.

Our offer to you:

- Civil Service Pension, with 28.97% employer contribution
- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
- Holiday purchase scheme (option to buy up to five extra days' annual leave)
- Flexible working & family friendly policies, including compressed hours
- Ergonomic, fully accessible office, very close to Birmingham New Street Station
- Open, collaborative and people-focused culture

Your responsibilities:

- Overseeing the monitoring and management of the performance of the National Lottery Operator, in line with an outcomes-focused Licence
- Leading the review and evaluation of regular proposals and reports, as provided or made available by the Operator, and requesting further data or information as necessary to assess Operator performance and achievement of outcomes
- Overseeing horizon scanning work to monitor trends, themes and policy developments and identify areas of best practice, to inform an assessment of Operator performance
- Managing members of the National Lottery Performance team, delivering continuous improvement, managing performance issues in a timely manner, identifying underlying problems and their causes, and initiating and supervising work to address them
- Presenting insights and providing steer to relevant stakeholders (internal and external), as required
- Effectively managing internal stakeholder relationships, fostering collaboration to improve the regulation of the National Lottery, including with the Gambling Commission Compliance team
- Effectively managing complex external relationships, demonstrating an ability to build and maintain positive links and act in an advisory capacity. Negotiate with and influence stakeholders such as Operator staff, consultants and government (DCMS)

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager. Duties may vary as and when localised procedures are updated or renewed with varying authorities that the Commission.

What we’re looking for:

Essential criteria:

- Experience in undertaking and communicating complex analysis and providing insight, helping teams apply a range of techniques to analyse data and provide insights, and presenting compelling findings that provide tactical and strategic recommendations and inform decision-making
- Experience in performance measurement, leading the development of performance measurement frameworks with a deep understanding of business goals/strategic objectives and how to turn these into tangible performance measures
- Experience in risk identification and management, with the ability to evaluate, manage and escalate risks and make evidence and risk-based decisions and legally robust recommendations
- Proven track record of developing and optimising effective internal and external stakeholder relationships

Desirable criteria:

- Experience in the public sector or working with the central government
- Experience in a regulated sector, working with a regulator or regulated company, and of regulatory best practice
- Proven ability to lead, plan and manage the delivery of workstreams and projects to agreed outcomes, deadlines and budgets
- Experience in leading, developing and motivating a team, and successfully leading others to achieve results

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to provide evidence of how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise a remote (MS Teams) interview consisting of competency and technical questions. There will not be a presentation, but interviewees will be sent one question, on invitation, to prepare in advance. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.


The closing date for this role is midnight on Sunday 28th June 2026. Interviews are expected to be held on Wednesday 1st and Thursday 2nd July 2026.

Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship. Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration.

Please apply if you want to be part of an organisation that is a force for good