Relationship Manager - Maternity Cover (Hiring Immediately)

Job Title Relationship Manager - South England

Reports to: Regional Director

Direct Reports N/A

Closing Date: 29/4/26

Please note this a maternity cover

Kooth is a fast growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support to the nation.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We are now rapidly expanding into supporting the NHS adult population, providing corporate solutions to help build mentally healthy businesses, and expanding internationally.

The Relationship Manager will have responsibility for ensuring the renewal of their contracts, optimising pricing and the uplift and expansion potential in their patch. Identify and nurture strategic commissioner relationships and build the wider system stakeholder relationships in the contract areas for which they are responsible to effectively promote the amazing outcomes that Kooth delivers.

Account Management & Customer Success

• Responsible for taking sole responsibility for the renewal of contracts, delivering on opportunities for uplifts, expansions and new opportunities within designated areas and ensuring contracts are on latest pricing structures.
• Develop high-quality and timely business case proposals and develop and support tenders as needed to ensure contract renewals are confirmed.
• Navigate the shift in contractual relationships intoICS/Health Board structures by identifying and nurturing strategic commissioner relationships and stakeholder relationships pertinent to their contracts.
• Seek to challenge and improve current ways of working to implement best in class and proactive customer success strategies and approaches in a consistent way.
• Through close strategic commissioner relationships, identify potential new opportunities for Kooth so that colleagues can develop new solutions to meet the identified need, ensuring Kooth and Qwell are both at the heart of new models of care.

Stakeholder Management

• Identify and nurture strategic stakeholder relationships across the new commissioning structure (including Provider Trusts (NHS) and Provider Collaboratives, CAMHS/AMHS), paying close attention to the local priorities and objectives in the contract areas for which they are accountable are fed into the central reporting function.
• Identify and nurture senior-level relationships with the most important partner agencies of statutory, independent and charitable organisations in the region
• Network, liaise and hold relationships with the most important partner agencies (statutory, independent and charitable organisations) to embed Kooth in the new ICS/Health Board structure.
• Develop and deliver best-in-class customer success presentations and sales pitches to audiences of commissioners, providers and stakeholders including young people and adult cohorts.

Analytics, Reporting & Insights

• Working strategically with commissioners and the central support team, ensure there is accurate evaluation and reporting on our services and performance, and identify ways we can improve on our delivery.
• Forecast, report and record effectively and accurately in a consistent and timely way using SalesForce with contacts, leads, opportunities and activities including regular and timely updating of the Account Plans within your area of responsibility.
• Ability to both effectively analyse data, draw out key insights and present them effectively or critically review centrally developed outputs to advance conversations with commissioners and stakeholders
• Ability to develop tailored narratives to show impact and effectiveness of Kooth's service to key commissioners and key stakeholders in the ICS/Health Board based on the ICS/Health Board.’s strategic objectives and priorities.

Branding & Engagement

• Understand the ICS/Health Board structure and governance including strategic objectives within Mental Health Trusts and Provider Collaboratives, to ensure that local priorities and objectives are reflected in the engagement, marketing, customer success strategies in the contracts for which they are responsible.
• Close collaboration with the Engagement Team Leader and Engagement Leads for their contract areas, ensuring there is alignment on supporting the promotional efforts.
• Support the execution of the strategy for engagement and communication strategies to effectively engage the commissioners in their area.

Requirements

• Experience of successfully identifying and nurturing new sales opportunities including tenders successfully turning them into service c]]>