National Meetings & Events Support Manager

Job Details

Role: National Meetings & Events Support Manager - Malmaison & Hotel du Vin
Salary: Competitive Salary and Benefits
Location: Hybrid [Approx 2-3 nights per week travel is expected]

Malmaison & Hotel du Vin have 37 inspiring lifestyle hotels across the two exceptional brands within the UK.

We’re looking for a National Meetings & Events Support Manager to join us and play a vital role in the Meetings & Events team reporting to our National M&E Manager.

The National Meetings & Events Support Manager plays a pivotal role in delivering expert support to our hotel-based M&E teams across Malmaison & Hotel du Vin (MHDV). This hybrid role provides a mix of remote and in-person support, particularly during periods of resource challenge ensuring continuity of service, operational excellence and revenue delivery.

This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes and event coordination. As an expert user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate.

Working closely with the National M&E Manager, this role also supports the training, coaching and development of the M&E teams nationwide, delivering both group-wide and 1:1 training aimed at improving conversion, consistency and service standards.

Systems Used

Opera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Zonal, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive

• Proven Meetings & Events experience within a hotel environment, with strong knowledge of enquiry and team management.
• Previous use of Opera Cloud OSEM.
• Strong commercial acumen with the ability to analyse data and influence revenue outcomes.
• Excellent communication, interpersonal and relationship-building skills.
• Confident trainer with the ability to deliver both group and individual training sessions.
• Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously.
• Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity.
• Willingness and ability to travel nationally, averaging 2-3 nights per week.