Relay UK Customer Service

✨ Relay UK Call Handler - Make Every Word Count

Birmingham

£13.97 - £46.52 per hour (shift‑dependent)

37.5 hours per week | 5 days over 7 (incl. weekends & bank holidays)

Start Date: 18/05/2026

4 weeks full-time training (100% attendance required)

Do you type 50+ words per minute with 98% accuracy?

If yes-your typing ability isn't just a skill…

➡️ It's a lifeline.

➡️ It's communication for people who rely on you.

➡️ It's support in moments that truly matter.

Relay UK is a vital service helping deaf, hard of hearing, and speech‑impaired individuals connect with emergency services, businesses, friends, and family. As a Relay UK Call Handler , your fast and accurate typing ensures every message is delivered clearly, safely, and in real time.

This role is perfect for someone who is calm, compassionate, and confident under pressure- and who has exceptional typing skills.

⭐ What You'll Be Doing

️ Real-Time Communication

• Convert spoken words into text instantly and accurately.
• Support Relay UK calls, Directory Enquiries (118500), and more.

Communicating With Care

• Stay calm, patient, and empathetic-especially during difficult or emotional calls.
• Provide a reliable lifeline for users who depend on you.

Attention to Detail

• Your precision keeps conversations flowing smoothly.
• Your accuracy ensures clarity and safety, especially in urgent situations.

What We're Looking For

⌨️ Outstanding Typing Skills (Essential)

You MUST type 50+ WPM at 98% accuracy.

Typing will be tested during the application process.

If you love fast-paced typing work and pride yourself on accuracy-this role is for you.

Key Attributes

• Clear, empathetic communicator
• Able to stay composed under pressure
• Strong attention to detail
• Able to follow processes and think critically

Shift Patterns

• 08:00-19:00 for 2 weeks
• 12:00-23:00 for the next 2 weeks
• Some rest days will fall on weekends

Rewards & Benefits

• Competitive pay + overtime opportunities
• Fully paid, comprehensive training
• Career progression opportunities
• Access to the Blue Arrow training portal
• Pension scheme
• 28 days paid holiday

Application Process

1. Teams Interview & Typing Assessment (50 WPM & 98% Accuracy)
2. Client Interview & typing assessment
3. Pre-employment checks

Ready to Make a Real Difference?

If you want a role where your typing skills genuinely help people-and where every word you type matters- apply today and become part of a team that keeps essential communication flowing.

We proudly welcome applications from all backgrounds and strive to be an inclusive employer.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.