Administrator Apprentice

Summary

This is a fantastic opportunity for a bright administrator assistant to join a continuously expanding business on a full-time basis.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Based on your age, you wage will go up after a year on programme to NMW.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm. May be required to work other shifts also. To be discussed at interview. Half an hour lunch break.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering phones
• Processing orders
• Booking deliveries
• Customer service enquiries and resolutions
• Dropship account maintenance
• Sales calls and customer account management
• Excellent written and verbal communication skills
• Commitment to learn about the business and position
• Brilliant team player
• Previous experience with Sage 50 Microsoft packages, including Office, Word and Excel
• Good maths and English
• Strong administration skills, a keenness to learn
• Some flexibility may occasionally be required
• Excellent telephone manner

Where you'll work

98 STEWARD STREET
BIRMINGHAM
B18 7AF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH & CITY COLLEGE BIRMINGHAM

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be working 4 days a week and on Wednesdays attend our Digbeth campus for your off the job training

More training information

Level 3 Business Administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Desirable qualifications

Business Administration Level 2 in:

Business Admin (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

• You must live within a reasonable commutable distance from the premises and able to arrive at work on time consistently